Billing Coordinator

Position Overview:

The Billing Coordinator is a detail-oriented analytical professional with the ability to multi-task.  The Billing Coordinator must have excellent problem identification and resolution skills, with an investigative nature.  The ideal candidate should be well rounded, with the ability to work individually as well as in a team environment.  Additionally, the Billing Coordinator must be extremely familiar with standard accounting controls and adept at understanding varied financial data.  On a daily basis, you will be responsible for handling account maintenance and support to include: refunds, various discount variations, customer complaints, Invoice tracking, editing and payment applications. The primary responsibilities for this role are to maintain accurate reporting of billing data, provide prompt resolution of issues and to implement procedures to minimize future issues to customers as set out by management.

Responsibilities:

• Use and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.
• Verify the accuracy of invoices and resolve any discrepancies
• Manage and process requests that are submitted from other departments for refunds, discounts and review.
• Meet all Productivity, Quality, and Efficiency standards set forth by leadership.
• Analyze work assigned and report opportunities for quality & process improvement.

• Review Credit Card Exceptions report and categorize the credit card declines into action-specific buckets.
• Review ACH Exceptions report and categorize the ACH declines into action-specific buckets.
• Review Check Exceptions report and categorize the Check Declines into action-specific buckets.
• Investigate the Credit Card Charge-Backs and perform timely responses to Credit Card Institutions.
• Maintain department Quality and Handle Time SLA’s.
• Other duties, miscellaneous responsibilities and special projects as needed.

Job Requirements:

• High School diploma.
• Minimum of 3 years of data entry experience is required
• Must be able to build and maintain professional relationships during a highly stressful and fast-paced environment.
• Must demonstrate strong communication/negotiation skills both verbally and written.
• Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.
• Deadline & detail oriented.
• Great organizational and time management skills.
• Must be proficient in using Microsoft Word, Excel, and Outlook.
• Experience with Heroku/Salesforce a plus
• Ability to think logically when working on customer accounts.
• Critical thinking and analytical skills are required to perform daily tasks.

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

Salary Range (Chattanooga, TN): $36,489.48 - $48,652.64

HomeServe USA is an equal opportunity employer.

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