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The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.

Lead dispatch, workload and inventory management across multiple regional locations. Drive operational efficiency, budgeting, workforce allocation, process improvements, and revenue growth while ensuring policy compliance, customer satisfaction and union relationship management. Collaborate with finance and area managers to optimize service operations and implement technology enhancements.

Leads training strategy and execution for a contact center sales environment, managing supervisors and learning teams across implementation, training, and curriculum design. Owns curriculum, scripting, AI literacy, blended delivery, quality audits, and data-informed learning improvements. Partners with cross-functional stakeholders to ensure compliance, improve employee performance, strengthen customer experience, and connect learning outcomes to conversion, quality, compliance, and CSAT metrics. Drives change leadership and human-AI collaboration initiatives.

Lead and scale agile transformation across multiple pods and programs; oversee planning, execution, and delivery; drive continuous improvement, risk mitigation, and executive-level metrics using Jira/Confluence; partner with Product and Technology leaders to align priorities and capacity.

Plans, develops, coordinates, and delivers technical training for new systems, processes, and organizational changes. Creates role-based learning materials, manages LMS content and completion tracking, supports pilots and Agile release cycles, facilitates train-the-trainer sessions, coordinates SMEs and vendors, and monitors training readiness. The role also manages logistics, system access, learner records, feedback, troubleshooting, and continuous improvement across in-person and virtual learning formats.

Sell HVAC installations and related products to homeowners and property owners within an assigned territory. Perform in-home assessments, provide quotes and proposals, manage sales metrics, coordinate installations with subcontractors, follow up post-installation for satisfaction and referrals, and support marketing-driven lead conversion. Heavy travel within market and use of sales proposal software required.

Support operations leaders by analyzing processes and data, recommending and implementing process improvements, maintaining SOPs and documentation governance, developing KPIs/dashboards, and managing multiple projects to improve operational performance.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.