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Supports HR operations and serves as a strategic partner to assigned departments. Responsibilities include employee and labor relations, investigations, performance management, workforce development, engagement and retention strategies, compliance, HR analytics, budgeting, training, and policy implementation. The role advises leaders and employees, manages confidential matters, supports staffing and labor objectives, and works flexible shifts, including nights, weekends, and holidays.

Provides daily supervision and administrative support for the Marketing promotions function. Coordinates retail and direct-mail promotions, entertainment, special events, VIP parties, internal departments, and promotional materials. Monitors budgets, performance objectives, compliance, customer service, and promotional effectiveness while supporting marketing leadership.

Supervises marketing staff and shift operations while supporting budgets, customer service, advertising, public relations, and promotional programs. Plans and executes property promotions, slot tournaments, brand promotions, VIP events, and entertainment activities. Drafts press releases, manages promotional communications, analyzes campaign performance and ROI, develops promotional calendars, supports regulatory compliance, and ensures achievement of marketing and guest-service objectives.

Provides on-site IT support across hardware, software, operating systems, networks, user accounts, phone systems, kiosks, and audio-video equipment. Installs, repairs, maintains, and inventories technology; resolves service tickets within SLAs; performs root-cause analysis; creates procedures and user guides; supports access administration, vendor troubleshooting, system upgrades, and business technology improvements. The role also ensures regulatory compliance and delivers customer service to guests, staff, leadership, and vendors.

Provides on-site IT support for property systems, including hardware and software installation, maintenance, troubleshooting, user administration, ticket resolution, computer imaging, phone systems, audio-video equipment, and embedded systems. Conducts root cause analysis, creates procedures and user guides, manages inventory, supports vendor access, and recommends technology improvements while maintaining service levels, regulatory compliance, and customer service standards.

Supports property-level HR operations, including recruitment coordination, performance management, employee relations, exit interviews, unemployment claims, training, policy guidance, compliance, HR analytics, engagement initiatives, and team events. Partners with HR leadership and department managers to improve culture, retention, productivity, and employee relationships while maintaining confidentiality and regulatory compliance.

Audits daily casino and non-casino revenues, prepares managerial and exception reports, maintains audit spreadsheets and compliance records, and supports monthly projects. The role monitors variance and adherence to gaming regulations, preserves confidential information, collaborates with departments, and reports to the Revenue Audit Manager. The position requires Excel proficiency, effective communication, reliable attendance, and eligibility for PGCB and Pennsylvania Harness licenses.

Conduct daily revenue and cash audits, verify and record revenue from receipts and departmental reports, complete Title 31 audits, perform accurate data entry, meet deadlines, follow internal controls and regulations, and provide customer service. The role requires flexible scheduling, including weekends and holidays, in a casino environment.

Manages the Planning and Analysis department, including staff supervision, budgeting, forecasting, labor-cost monitoring, financial analysis, profitability evaluations, and operational reporting. Compares actual results with budgets and prior-year performance, develops executive presentations, maintains key performance metrics, performs database queries, and recommends efficiency improvements. Ensures compliance with gaming regulations, internal controls, and Sarbanes-Oxley requirements while supporting customer service and maintaining confidentiality.

Leads finance operations for a casino property, overseeing accounting, financial reporting, budgeting, capital planning, internal controls, regulatory compliance, and operational efficiency. Manages departmental staff, develops performance objectives, supports revenue and cost-saving initiatives, and provides management with financial analysis and reporting. Ensures compliance with GAAP, SEC, IRS, state revenue, and gaming commission requirements.