HR Business Partner

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for assisting in directing the operations and staff of the HR department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
• Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.
• Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; provides HR support to team members at all levels of the organization. Assists in ensuring that property HR SLA’s are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues.
• Identifies and establishes partnerships with local workforce development groups, colleges, and community outreach organizations.
• Partners with top HR leader and other members of the HR team in monthly budget reconciliations, P&L review, and approving departmental purchasing.
• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics relative to engagement, turnover, staff development, etc., in partnership with HR team and develops solutions, programs, and policies as necessary.
• Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws, and regulations.
• Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.
• Facilitates training and development programs and delivers results that correspond with established goals; analyzes results from programs and redirects as necessary for talent development purposes.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor’s degree (B.A./B.S.) in Human Resources Management or related field from four-year college or university; five (5) or more years of experience as a Human Resources Generalist; or equivalent combination of education and experience.
• PHR or SPHR professional certification preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have advanced computer skills including proficiency Microsoft Office applications (Word, PowerPoint, Excel, and Outlook); iCiMS and UltiPro experience a plus.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have excellent organizational and interpersonal skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America & online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer