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Lead and manage a training team to design, deliver, and scale ERP-focused training and change management programs. Drive organizational development, ISO compliance, document control, training effectiveness KPIs, and cross-functional collaboration to support customer implementations and business transformation.

The Account Specialist will sell and expand the organization's solutions and products, develop customer relationships, and implement strategic sales plans to meet contractual obligations.

Supports development and administration of base pay and variable compensation programs. Performs job analyses, market benchmarking, salary administration, and participation in third-party surveys. Prepares compensation models, budgets, reports, and recommendations, maintains job descriptions, ensures regulatory compliance, and leads/process-improves benchmarking and compensation planning activities.

As an Account Specialist, you will drive sales, develop customer relationships, implement strategic sales plans, and collaborate with vendors. You'll ensure cost savings and exceed performance goals while managing account responsibilities.

Lead strategic pricing initiatives across the US, Canada, and Mexico. Build and maintain pricing models and frameworks, conduct competitive price indexing and market analysis, develop dashboards and BI tools, use advanced analytics and AI-enabled tools to identify pricing opportunities, provide strategic recommendations, and collaborate with Sales and Category Management to improve margin and pricing effectiveness. Support pricing governance and continuous process improvement. Occasional North America travel required.

Develop and execute regional sales strategy to meet sales and EBIT targets. Manage distributors and manufacturer representatives, pursue market penetration, prepare proposals, negotiate with customers, support marketing, mentor staff, and travel domestically and internationally for customer visits and trade shows.

Process full bi-weekly payroll cycle including auditing hours, incentives/commissions, manual and off-cycle payments. Maintain time systems, prepare year-end tax slips and government filings (T4s/T2200s), reconcile remittances, manage vacation/sick/lieu records, generate ADP Workforce Now reports, and collaborate with HR to improve payroll processes and ensure provincial compliance.