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Leads requirements gathering, process design, and solution development for federal ServiceNow implementations. Translates mission needs into user stories, acceptance criteria, functional specifications, process maps, workflows, and data models. Oversees backlog quality, Agile processes, UAT, peer reviews, and federal compliance with Section 508, FISMA, and NIST controls. Advises stakeholders on ServiceNow best practices, mentors junior staff, and creates SOPs, user guides, and training materials.

Design, implement, and optimize scalable ServiceNow solutions for IT modernization. Lead platform architecture, integrations, custom application development, workflow optimization, data migrations, security, testing, deployments, troubleshooting, and continuous improvement. Collaborate with stakeholders, mentor developers, document technical solutions, and ensure compliance with security and governance standards.

Own and build a ServiceNow platform within a secure federal enclave, including provisioning, configuration, security hardening, integrations, access management, upgrades, patching, and readiness validation. Support ITSM and CMDB implementation, maintain documentation and administration standards, and collaborate with security, infrastructure, and program stakeholders. The role requires strong JavaScript and ServiceNow scripting expertise, federal compliance knowledge, Agile/Scrum experience, and platform engineering leadership from initial setup through production operations.

Designs, deploys, and manages secure Microsoft Azure infrastructure for federal IT environments. Responsibilities include Azure networking, Terraform infrastructure as code, PowerShell and Bash automation, GitLab CI/CD pipelines, Azure Virtual Desktop administration, monitoring, troubleshooting, performance optimization, and compliance with NIST, RMF, and FedRAMP controls. The role collaborates with engineering, security, program teams, and federal customer stakeholders while working onsite in Washington, DC four days per week.

Develops, configures, implements, and supports custom ServiceNow applications and enhancements for federal clients. Responsibilities include scripting, platform architecture, requirements analysis, performance optimization, Agile/Scrum development, stakeholder collaboration, and advising teams on ServiceNow best practices. The role supports multiple instances and domains while maintaining platform stability and enterprise integration standards.

DevOps Engineer responsible for operating, maintaining, and optimizing cloud platforms and production infrastructure. The role manages CI/CD pipelines, improves system reliability and security, maintains containerized infrastructure, and enhances monitoring and logging. Required expertise includes AWS, Jenkins, Docker, Ruby, Kubernetes-related platforms, security tools, and cloud infrastructure. The position is fully remote but requires U.S. citizenship and an active Public Trust clearance or higher.

Designs, deploys, secures, and optimizes Oracle Cloud Infrastructure environments supporting mission-critical federal systems. Responsibilities include managing OCI compute, networking, storage, databases, VCNs, security controls, monitoring, cost optimization, high availability, troubleshooting, and Infrastructure as Code using Terraform and Ansible. The engineer collaborates on cloud migrations and modernization initiatives while maintaining architecture and operational documentation. Active Secret clearance and eligibility for Top Secret clearance are required.

Design, develop, test, and deploy ServiceNow solutions across CMDB, ITSM, Service Catalog, custom applications, workflows, and integrations. Responsibilities include CMDB data modeling, Discovery, reconciliation, governance, JavaScript development, platform optimization, testing, release documentation, and stakeholder collaboration. The role requires client-facing technical design, risk identification, and adherence to development standards in a federal environment.

Designs, implements, and maintains secure, scalable GCP cloud infrastructure. Develops infrastructure-as-code and CI/CD automation, supports deployment workflows, monitors performance, troubleshoots issues, and ensures compliance with federal security standards. Collaborates with engineering, security, and government stakeholders in a high-security environment while documenting solutions and sharing knowledge.

Maintains internal data accuracy, recurring reports, project dashboards, compliance records, trackers, and operational documentation. Uses Google Sheets and AI tools to analyze data, automate repetitive tasks, validate reporting, and identify discrepancies. Coordinates internal meetings, agendas, minutes, and follow-ups while supporting timesheet, equipment, and software records. Assists recruiting by reviewing resumes, conducting prescreens, scheduling interviews, maintaining Greenhouse records, and reporting pipeline metrics.