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Lead requirements gathering, process design, and user story development for federal ServiceNow implementations. Facilitate stakeholder workshops, perform gap analyses, define Agile processes, review requirements and functional designs, and guide junior team members. Develop workflows, process maps, data models, UAT plans, SOPs, user guides, and training materials. Ensure solutions comply with federal accessibility and security standards, including Section 508 and FISMA/NIST controls.

Own full-stack delivery for a federal modernization initiative. Analyze complex legacy workflows, identify mission-critical functionality, and translate requirements into scalable applications on the Palantir platform. Build backend services, APIs, integrations, and user-facing components; support the full software development lifecycle; troubleshoot across application and data layers; and collaborate with technical and non-technical stakeholders in an Agile environment.

Designs, implements, and maintains secure, scalable GCP infrastructure in a high-security government environment. Responsibilities include infrastructure-as-code, CI/CD automation, cloud networking and security, monitoring, troubleshooting, compliance with FedRAMP and NIST standards, and collaboration with engineering, security, and government stakeholders. The role also requires documentation, knowledge sharing, and support for cloud optimization and deployment workflows.

Develop, configure, implement, and enhance ServiceNow applications for federal clients. Responsibilities include scripting Business Rules, Script Includes, Client Scripts, ACLs, and Workflow Activities; advising teams on best practices; translating business requirements into technical solutions; supporting Agile development; analyzing performance issues; and maintaining platform stability across multiple instances and domains.

Designs, develops, tests, deploys, and optimizes ServiceNow solutions across CMDB, ITSM, Service Catalog, integrations, and custom applications. Responsibilities include CSDM-aligned CMDB modeling, Discovery, data reconciliation, governance, workflow automation, scripting, testing, release documentation, and stakeholder collaboration. The role translates business requirements into scalable solutions while maintaining platform stability, quality, and development standards in a federal program.

Designs, deploys, and manages secure Microsoft Azure infrastructure for federal IT environments. Responsibilities include Azure networking, Terraform-based infrastructure as code, PowerShell and GitLab CI/CD automation, Azure Virtual Desktop administration and troubleshooting, monitoring, performance optimization, and compliance with NIST, RMF, and FedRAMP controls. The role collaborates with engineering, security, program teams, and customer stakeholders while working onsite in Washington, D.C.

Own and build a ServiceNow platform within a secure federal enclave, including provisioning, configuration, security hardening, authentication, integrations, upgrades, and compliance validation. Administer MID Servers, ITSM and CMDB modules, platform standards, documentation, update sets, and patch processes. Develop JavaScript-based customizations and REST/SOAP integrations while supporting ATO activities and Agile delivery. Collaborate with security, infrastructure, and program stakeholders to maintain a stable, compliant production environment.

Develop and enhance ServiceNow applications for federal clients, including configuration, custom development, integrations, scripting, workflows, ACLs, and performance improvements. Provide architectural guidance, advise functional and administrative teams, translate business requirements into technical solutions, support multiple instances and domains, and participate in Agile/Scrum delivery. The role also involves platform stability, enterprise monitoring, customer collaboration, and analysis of large datasets.

Design, develop, test, and deploy ServiceNow solutions across CMDB, ITSM, Service Catalog, integrations, and custom applications. Responsibilities include CSDM-aligned CMDB design, Discovery and reconciliation, platform governance, JavaScript scripting, workflow automation, REST/SOAP integrations, testing, release documentation, and stakeholder collaboration. The role supports a federal program and requires active Secret or higher clearance, U.S. citizenship, and substantial ServiceNow development experience.

Design, deploy, and maintain secure Azure infrastructure and automation using Terraform, GitLab CI/CD, PowerShell/Bash, and AVD. Ensure federal compliance (NIST, RMF, FedRAMP), monitor performance with Azure Monitor/Log Analytics, optimize networking, and support cloud modernization and stakeholder collaboration onsite in Washington, DC.