LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.
- Location: Fully Remote (EST hours)
- Job Type: Full-time
- Salary: $110,000–$130,000 annually, based on experience
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
- Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
- Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
- Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
- Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
- Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
- Collaborate with System Architects to ensure functional designs are technically feasible.
- Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
- Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
- Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.
- U.S. Citizenship
- Ability to obtain and maintain a Secret Level security clearance.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) - REQUIRED
- ITIL v4 Foundation (or higher).
- Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).
Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Skills Required
- U.S. citizenship
- Ability to obtain and maintain a Secret-level security clearance
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
- 5+ years of experience as a Business Analyst
- At least 3 years of experience dedicated to the ServiceNow platform
- Experience working in the federal contracting space, including DoD, DHS, or civilian agencies
- Experience working in an Agile/Scrum environment
- Deep knowledge of ServiceNow ITSM and at least one additional workflow, such as ITOM, HRSD, SPM, ITAM, or Custom Applications
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management
- Proficiency in Visio, Lucidchart, or similar process-mapping tools
- ServiceNow Certified System Administrator certification
- ITIL v4 Foundation certification or higher
- Project Management Professional or Agile certification, such as CSM or SAFe PO/PM
What We Do
LightFeather is a federal technology company that helps government agencies move from complexity to clarity. We build and run the systems behind some of the government’s most consequential missions: AI and data intelligence, secure agile engineering, cloud, and cybersecurity for more than 20 federal agencies, including DHS, DOJ, the Department of State, and the IRS. Our work unifies hundreds of millions of records, automates what used to take whole teams, and keeps mission-critical platforms running at 100 percent uptime. We are a woman-owned and service-disabled veteran-owned small business, founded in 2018 and headquartered in Arlington, Virginia, with a team of 55 working across 16 states. Small is the point. Our engineers, analysts, and designers get real ownership of work that matters from day one, ship to production in their first weeks, and see their work used by the people who protect, process, and serve the public every day.
Why Work With Us
We hire people who are curious, direct, and comfortable in complex, high-trust environments. Many of our roles support cleared federal programs, and we hold a Top Secret facility clearance. If you want your work to carry weight, come build with us.
