Major responsibilities include designing, configuring, developing, and implementing baseline and custom applications and enhancements in ServiceNow, including the CMDB, and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.
- Location: Hybrid in Washington, D.C. 20036
- Job Type: Full-time
- Salary: $180,000–$200,000 annually, based on experience level.
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.
- Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
- Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
- Establish and maintain CMDB health, data quality, and governance practices
- Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
- Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
- Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
- Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions
- Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments
- Maintain update sets, release documentation, and technical design records
- Identify risks, dependencies, and design gaps early in the development lifecycle
Required Qualifications
- Active Secret or higher clearance
- 5+ years of hands-on experience developing and configuring on the ServiceNow platform
- Experience implementing or maturing a CMDB, including Discovery and data reconciliation
- Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
- Experience building Service Catalog items, workflows, and integrations
- ServiceNow Certified Application Developer (CAD)
- Experience working on project teams that leverage Agile/Scrum
- Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness
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- ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
- Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks
- Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
- Experience with release coordination, version control, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF)
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
Skills Required
- Active Secret or higher security clearance
- U.S. citizenship
- 5+ years of hands-on ServiceNow development and configuration experience
- Experience implementing or maturing a CMDB, including Discovery and data reconciliation
- Strong server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes experience
- Experience building Service Catalog items, workflows, and integrations
- ServiceNow Certified Application Developer certification
- Experience working on Agile/Scrum project teams
- Strong communication and listening skills with business and technical stakeholders
- ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
- Federal or defense contracting experience, especially in classified, air-gapped, or isolated networks
- Familiarity with NIST, FISMA, and STIG security and compliance frameworks
- Experience with release coordination, version control, automated testing, and ServiceNow ATF
What We Do
LightFeather is a federal technology company that helps government agencies move from complexity to clarity. We build and run the systems behind some of the government’s most consequential missions: AI and data intelligence, secure agile engineering, cloud, and cybersecurity for more than 20 federal agencies, including DHS, DOJ, the Department of State, and the IRS. Our work unifies hundreds of millions of records, automates what used to take whole teams, and keeps mission-critical platforms running at 100 percent uptime. We are a woman-owned and service-disabled veteran-owned small business, founded in 2018 and headquartered in Arlington, Virginia, with a team of 55 working across 16 states. Small is the point. Our engineers, analysts, and designers get real ownership of work that matters from day one, ship to production in their first weeks, and see their work used by the people who protect, process, and serve the public every day.
Why Work With Us
We hire people who are curious, direct, and comfortable in complex, high-trust environments. Many of our roles support cleared federal programs, and we hold a Top Secret facility clearance. If you want your work to carry weight, come build with us.
