Own the full customer relationship from initial engagement through implementation, delivery, and business-as-usual transition. Lead client meetings, workshops, requirements gathering, platform demonstrations, stakeholder management, issue resolution, and service delivery. Collaborate with legal, finance, technology, partners, and offshore teams while advocating for customer needs and influencing the product roadmap. Support UAT, continuous improvement, and regulatory technology implementations for financial services clients.

Lead commercial outcomes for CUBE in the US and Eastern Canada, driving new logo acquisition and enterprise expansion. Own NRR targets, manage complex multi-stakeholder sales cycles, negotiate enterprise renewals/expansions, recruit and develop a regional sales team, maintain Salesforce hygiene and forecasting, and collaborate with Customer Success, Solutions Engineering, Product, and Marketing to grow account penetration and market presence.