Top Tech Jobs & Startup Jobs

Manage customer support operations, including staffing, workload distribution, queue health, performance monitoring, coaching, and team development. Analyze support data, case reviews, quality trends, and customer feedback to identify recurring issues and process gaps. Lead workflow improvements, knowledge sharing, change management, and AI-enabled support enhancements while collaborating cross-functionally to improve customer and operational outcomes.

Lead GovRAMP/TX-RAMP authorization and continuous monitoring: author and maintain SSPs, map SOC 2/HIPAA to NIST controls, manage POA&M and ConMon deliverables, coordinate remediation and 3PAO interactions, and liaise with GovRAMP PMO and state authorizing officials across cross-functional teams.

Create B2B demand-generation content and manage integrated cross-channel campaigns (email, web, social, webinars, events, paid) to drive cross-sell/upsell pipeline. Own content calendars, campaign execution, and cross-functional coordination with comms, product marketing, sales, and marketing ops to convert and nurture existing customers.

Research, qualify, and engage prospective healthcare clients via phone, email, HubSpot, and LinkedIn. Build tailored messaging and business cases, maintain Salesforce data, coordinate with cross-functional teams, support lead follow-up, and assist with conference logistics and meetings to drive pipeline growth.

Lead strategic corporate healthcare accounts on the US West Coast, develop multi-year account strategies, drive upsell and expansion of RLDatix solutions, present to C-suite, manage complex sales cycles, and maintain accurate pipeline and forecasting.

Deliver end-to-end healthcare data migration: analyze source systems, develop SQL queries and transformation logic, validate and reconcile converted data, collaborate with clients and teams, and use AI-assisted tools to improve delivery.