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The Customer Success Manager will manage client relationships, driving success outcomes, onboarding, troubleshooting, and coordinating with cross-functional teams on accounting and revenue processes.

The Customer Success Manager at Tabs will manage customer relationships, ensure adoption of Tabs’ AI-powered platform, proactively resolve issues, and drive success outcomes through data-driven insights and collaboration with stakeholders.

Own strategy, roadmap, and delivery for converting unstructured contracts into accurate structured billing and revenue models. Define contract lifecycle workflows (processing, amendment, renewal, termination), improve AI-powered extraction accuracy, measure data quality, run user research and competitive analysis, and align cross-functional stakeholders to automate contract-to-cash flows.

Deliver end-to-end customer projects by scoping, building, and launching custom workflows and integrations. Develop solutions in Python and React using Tabs APIs, investigate customer environments, debug production issues, and coordinate cross-functionally to drive adoption and shape product roadmap.