Customer Success Manager, Accounting Solution

Reposted 6 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
120K-165K Annually
Senior level
Payments • Software • Automation
Automation and agents for modern finance teams.
The Role
The Customer Success Manager will manage client relationships, driving success outcomes, onboarding, troubleshooting, and coordinating with cross-functional teams on accounting and revenue processes.
Summary Generated by Built In

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.

High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.

Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.

About the Role

As a Customer Success Manager, Accounting Solution at Tabs, you’ll bring deep accounting and revenue expertise to elevate the customer experience for our AI-native revenue platform. You will own key client relationships, proactively resolve support and integration issues, and ensure customers adopt Tabs to optimize cash flow, reduce DSO, automate ASC 606, and streamline AR operations. Working closely with CFOs, controllers, and AR teams, you’ll translate complex accounting concepts into tailored success plans and data-driven insights that drive retention and expansion. You’ll also serve as a critical liaison to Product and cross-functional teams—conveying real-world accounting nuances and helping shape product improvements.

What You’ll Do
  • Be a subject matter expert in accounting and revenue workflows: partner with customers’ finance leaders to navigate complex AR, billing, and revenue recognition requirements, and map them cleanly to Tabs.

  • Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal.

  • Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans.

  • Deliver onboarding, training, and enablement to finance and AR teams; build playbooks and best-practice guides grounded in real accounting workflows (ASC 606, collections, reconciliations, close).

  • Proactively identify and resolve product, process, and data issues; coordinate with Support, Implementation, and Engineering on escalations that touch ERPs, CRMs, payments, and tax systems.

  • Gather, synthesize, and communicate customer feedback and feature requests to Product and cross-functional teams, with specific context on why an accounting nuance matters.

  • Use data and analytics (BI tools, SQL, dashboards) to monitor account health, identify risks and expansion opportunities, and measure impact.

  • Build trusted relationships with CFOs, controllers, AR leaders, and systems administrators to drive long-term retention and expansion.

Who You Are

  • 5+ years as a controller, AR lead, revenue accountant, auditor, or Big Four / fintech / SaaS consultant — with deep fluency in B2B invoicing, collections, reconciliations, ASC 606, and the monthly close or 5+ years in customer success, solutions consulting, or implementation at a B2B SaaS / fintech company.

  • Bilingual in accounting and technology: at home with ERPs (NetSuite, QuickBooks, Sage), CRMs (Salesforce, HubSpot), and billing/payments systems, and how they integrate in a complex tech stack; able to troubleshoot accounting/data issues end-to-end.

  • Consultative communicator with high customer EQ: genuinely curious about customers and their businesses; able to translate complex accounting and technical concepts for controllers, CFOs, and engineers alike, and drive consultative conversations with finance leaders.

  • Project manager mindset: diagnose needs, build tailored success plans, manage milestones, and drive multi-stakeholder workstreams to completion.

  • Commercially savvy and accountable: strong grasp of stakeholder management and commercial dynamics; thrive in fast-paced, ambiguous environments and partner closely with Product, Implementation, and Engineering.

Additional Information

This role is based in New York City 5 days a week in our Soho office.

Perks and Benefits (Full-time Employees)
  • Competitive compensation and equity

  • Unlimited PTO

  • Up to 100% employer covered monthly healthcare premium (medical, dental, vision)

  • Lunch provided via Sharebite, plus dinner for any later in office days.

  • Parental leave up to 12 weeks

  • Tax free commuter and parking benefits

  • Voluntary insurances (Life, Hospital, Critical Illness, Accident)

  • Employee Assistance Program (Rightway)

  • Free One Medical Membership

  • 401k

Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.

Skills Required

  • 5+ years as a controller, AR lead, revenue accountant, auditor, or Big Four/fintech/SaaS consultant
  • Fluency in B2B invoicing, collections, reconciliations, ASC 606, and monthly close
  • Experience in customer success, solutions consulting, or implementation at a B2B SaaS/fintech company
  • Bilingual in accounting and technology with ERPs and CRMs
  • Strong consultative communication skills and project management mindset
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The Company
HQ: New York, New York
165 Employees
Year Founded: 2023

What We Do

Tabs is a revenue automation platform that helps B2B businesses automate invoice-to-cash workflows like billing, receivables, payments, rev rec, and reporting. Finance software hasn’t kept pace. For decades, companies have relied on outdated systems that bury teams in manual work. We started Tabs to fix that, building the modern revenue stack: AI-native automation that turns contracts into action, eliminates errors, and powers finance with speed and accuracy.

Why Work With Us

Join us on the journey. Founded by operators who’ve spent decades scaling companies and backed by Lightspeed, General Catalyst, and Primary, Tabs is reimagining how revenue runs from contract to cash. We’re a fast-moving, thoughtful team built around ownership, impact, and solving problems that matter—and we’re just getting started.

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