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Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Own the enterprise revenue operations engine across forecasting, pipeline inspection, process optimization, systems, reporting, sales enablement, and cross-functional GTM execution. Partner with sales leadership to improve segmentation, territory design, coverage, capacity planning, forecast accuracy, and enterprise deal performance. Build scalable workflows, dashboards, playbooks, and operating cadences for a high-growth B2B SaaS company.

Own Eve’s go-to-market data models and semantic layer for governed metrics including pipeline, conversion, CAC, win rate, ARR, and bookings. Establish certification frameworks, modeling standards, documentation, alerting, and analytical application patterns across the organization. Partner with Sales, Marketing, Customer Success, and RevOps stakeholders, resolve conflicting metric definitions, enable AI-grounded data tools, review contributions, and mentor analytics engineers.

Own Eve’s data platform end to end, including ingestion, orchestration, incremental dbt models, Snowflake administration, Terraform infrastructure, observability, access controls, and pipeline reliability. Build schema-change detection, freshness SLAs, CI environments, and incident processes while managing performance and compute costs. Partner with analytics engineers and stakeholders to maintain trusted data for reporting and AI systems, using AI-assisted development and documenting platform standards.

Own end-to-end AI intake implementations for plaintiff law firms, including voice-agent configuration, phone systems, lead sources, CRM and document integrations. Tune agents through real-call reviews, develop evaluation processes, resolve implementation issues, and create reusable templates and runbooks. Partner with product and engineering to improve intake capabilities and support complex client setups. Regularly work with legal firms and travel to client sites or the Bay Area.

Manage SaaS renewal operations, including auto-renewals, forecasting, contract audits, renewal briefs, account research, and commercial preparation. Partner with customer success, sales, finance, and deal desk teams to improve retention and renewal execution. Gradually assume ownership of scaled and mid-market renewals, support enterprise strategies, and help build scalable renewal playbooks, tooling, and documentation. Use AI tools for research, proposals, forecasting, and customer outreach.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Own full-cycle recruiting across engineering, product, and UX design, with a focus on AI/ML talent. Partner with executives and hiring managers, source senior candidates, assess technical depth, improve interview processes, close offers, analyze recruiting metrics, build scalable hiring systems, and mentor recruiting team members.

Owns enablement for Enterprise and Strategic Account Executives by designing coaching programs, playbooks, certifications, battlecards, and sales training. The role focuses on MEDDPICC, complex deal execution, account expansion, executive alignment, negotiation, and objection handling. Responsibilities include analyzing call recordings, tracking ramp and certification metrics, partnering with sales leadership and top performers, and collaborating cross-functionally to translate product launches into field-ready materials.

Own revenue enablement for Enterprise and Strategic sales teams by designing coaching programs, playbooks, certifications, battlecards, and live training. Reinforce MEDDPICC and improve discovery, executive alignment, negotiation, objection handling, and expansion selling. Analyze call recordings and performance metrics, coordinate the enablement calendar, and collaborate with Product Marketing, Product, Finance, RevOps, and Engineering to support product launches and field execution.