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Develops and expands relationships with single-family builders to achieve sales, revenue, gross margin, and profitability goals. Responsibilities include prospecting, territory development, pipeline management in Salesforce, account planning, client negotiations, pricing, QBRs, forecasting, and customer retention. The role collaborates with design, operations, logistics, and production teams to support order fulfillment and digital tool adoption. It also maintains account documentation, supports collections, monitors market trends, and represents the company at industry events and trade shows.

Processes accurate, timely invoices according to contracts and billing schedules; validates billing data, resolves discrepancies, responds to billing inquiries, maintains billing records, and prepares reports and KPIs. The role supports payment collection, customer relationships, regulatory compliance, and process improvements while collaborating with internal teams.

Owns business analysis and product requirements for Sales and Operations applications across SAP, Salesforce, and internal platforms. Translates stakeholder needs into user stories, acceptance criteria, process flows, and prioritized backlogs; supports Agile delivery, UAT, integrations, modernization, and roadmap planning. Leads product ownership for HDS, Auros, and Visualizer, supports SAP ecosystem application modernization, and co-leads the Front-End Applications Steering Committee with senior leadership.

Manages daily accounts receivable activities, including recording transactions, monitoring aging balances, applying customer payments, reconciling accounts, and resolving billing discrepancies. Responds to customer and internal inquiries, supports collections and billing, maintains accurate records, prepares AR and cash application reports, and identifies process improvements. Requires strong attention to detail, communication, organization, and proficiency with accounting and cash application systems.

Manages installation projects from assignment through completion, coordinating customers, installers, vendors, materials, schedules, documentation, payments, and quality audits. Resolves complex escalations, monitors customer satisfaction, ensures financial and operational accuracy, and identifies process improvements. Provides mentorship and onboarding support to Project Coordinators while partnering with Operations Management and internal teams to improve service quality, efficiency, and consistency.

Manage installation projects from initiation through completion, coordinating customers, installers, vendors, and internal teams. Responsibilities include scheduling, customer communication, escalation resolution, project documentation, installer dispatch, payment audits, quality assurance, compliance, and process improvement. The role mentors Project Coordinators, supports onboarding and training, analyzes operational challenges, and partners with Operations Management to improve efficiency, service quality, financial accuracy, and customer satisfaction.

Coordinates installation schedules, dispatches work orders, communicates with customers and installers, resolves service issues, verifies completion and satisfaction, supports provider payments and engagement, and partners with production teams to improve service quality and customer outcomes.

Coordinates installation schedules, dispatches work orders, and serves as the primary liaison among customers, installers, service providers, and internal teams. Conducts customer outreach, resolves installation issues, confirms completion and satisfaction, documents communications, monitors service metrics, supports installer engagement, and ensures timely service-provider payment. Requires strong communication, relationship-building, problem-solving, organization, and customer-service skills, with construction or installation experience preferred.

Oversee branch operations including order processing, purchasing, logistics, scheduling, staffing, customer service, and materials coordination. Review jobs with sales, purchasing, and scheduling teams to confirm labor and material requirements, ensure billable items and procedures are accurate, manage P&L responsibilities, and maintain relationships with builders and design companies. Lead and develop operations associates while resolving issues and improving workflow tracking.

Serve as primary liaison between customers, installers, and internal teams to coordinate installation schedules, dispatch work orders, resolve issues, confirm completion, and ensure customer satisfaction. Maintain documentation, communicate proactively with customers and service providers, support production team goals, and help drive installer engagement and timely payments.