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Design, train, and implement domain-specific LLMs for automation in restoration companies. Collaborate with teams, coordinate AI engineering, and ensure model reliability.

Drive product adoption and activation by identifying friction, creating targeted messaging and in-product nudges, measuring impact, and iterating with Product, CS, and Growth. Build adoption plans, segment-specific product stories, feedback loops, and optimize the tech stack to turn usage into measurable retention and new-business growth.

Troubleshoot and resolve advanced production software and infrastructure incidents; coordinate with engineering and product teams on escalations; develop tools, diagnostic procedures, hotfixes, and documentation; communicate updates to customers and stakeholders; maintain knowledge-base and support workflows.

The Customer Support Specialist will provide technical support to customers, document product issues, and improve internal and customer-facing documentation. Training will be provided on software tools and Albi's product.

Manage onboarding for mid-market and enterprise clients, ensuring smooth transitions onto Albi's platform through training, project management, and client relationship building.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

Build and maintain GTM systems to convert buyer intent into qualified pipeline. Own HubSpot implementations, lead routing, automation, enrichment, scoring, attribution, and reporting. Audit and consolidate GTM tools, create workflows and SLAs, and produce insights to improve funnel conversion and revenue outcomes.

The Senior Product Designer will create high-quality software designs, collaborate with engineering, mentor peers, and lead design initiatives end-to-end while focusing on user needs and technical constraints.