You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.
Telecommuting within the area of intended employment 1 day/week.
Requirements
Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.
Benefits
We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.
We offer a generous compensation package which includes;
- Good balance of personal autonomy and team collaboration on projects
- Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
- Be in an environment where your input is highly valued and personal growth is prioritized.
- Interesting and challenging work.
- Competitive Salary
- Generous PTO.
- Medical, dental, and vision insurance coverage.
- Regular team events and off-sites.
- Continuing education, mentoring, and career development opportunities
- 401K Plan + Matching.
Your journey is your own, and we’re here to help you thrive, no matter your starting point.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or closely related field (or foreign equivalent)
- Advanced troubleshooting and debugging experience or coursework
- Experience with software deployment and incident management
- Experience interacting with customers and explaining technical issues
- Backend experience with C#, .NET Core/MVC, and Python
- Frontend experience with React and JavaScript
- Experience with SQL Server (T-SQL, JSON)
- Experience working with Azure and/or AWS services
- Experience working with Docker or Kubernetes
- Experience with API design, specifically RESTful APIs and Webhooks
Albi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Albi and has not been reviewed or approved by Albi.
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Healthcare Strength — Healthcare coverage is described as robust, including employer-paid employee premiums on a Gold medical plan plus dental, vision, disability, and life insurance for employees. Wellness offerings and onsite gym access complement the core medical benefits.
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Affordable Benefits — Benefits are positioned as affordable for employees, with the employer covering the full employee premium for the Gold medical plan. Company-paid vision, disability, and life insurance further reduce out-of-pocket costs for employees.
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Leave & Time Off Breadth — Time off is presented as generous, including PTO, paid holidays, paid sick days, and floating holidays. Some postings specify three weeks of vacation time plus additional sick leave.
Albi Insights
What We Do
At Albi, we’re a mission-driven organization, passionate about empowering the unsung heroes of the restoration industry. Restorers work tirelessly to rebuild homes, businesses, and communities after disasters — they deserve tools that help them unlock their full potential. Our core values drive everything we do: we go the extra mile, embrace challenges, and lead with bold empathy, knowing that by supporting restorers, we help them create lasting legacy value for themselves and their teams. Technology is the key to unlocking growth, and at Albi, we’ve built a platform that transforms the way restoration professionals manage their businesses. With streamlined job management, CRM, and business operations all in one place, we help restorers focus on what matters most: delivering excellence to their clients and driving meaningful, sustainable growth. Join us in pushing the restoration industry forward, fueled by passion, innovation, and a deep commitment to helping restorers succeed. At Albi, we believe that when restorers thrive, their communities do too — and we’re proud to be part of that mission.
Why Work With Us
We’re driven by purpose, fueled by high energy, and backed by venture funding. We focus on collaboration, growth, and built on diversity and equal opportunity. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. Your journey is your own, and we’re here to help you thrive, no matter your starting point.
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