Provides first-line technical support for AAM customers and partners across the United States, Latin America, and other territories. Responsibilities include customer communication, ticket ownership in Halo and JIRA, troubleshooting software, networks, hardware, and playback logs, remote issue resolution, escalation management, knowledge base development, ITIL-based problem and change management, customer data maintenance, and onboarding sites to cloud software products.

Leads Qube Wire’s North American commercial growth by developing senior relationships with Hollywood studios, distributors, content owners, and exhibitors. Owns strategic sales, account expansion, negotiations, revenue growth, forecasting, partnerships, and market development. Identifies cross-selling opportunities across Qube’s portfolio, represents the company at industry forums, and collaborates with product, technology, operations, finance, and marketing leaders. Builds high-performing sales teams and shapes Qube’s U.S. growth strategy.

Builds and manages relationships with cinema and theatre exhibitors, serving as their primary liaison with Qube Wire operations. Advises partners on products, gathers feedback, develops engagement strategies, supports outreach and deployment planning, coordinates cross-functional responses, and tracks exhibitor engagement and booking performance. Represents the organization at industry events and ensures exhibitors receive timely information about technology, releases, campaigns, and programming changes.