Lead multiple software implementations for city and county government clients from contract signing through go-live. Develop project plans, manage scope, timelines, budgets, billing milestones, change requests, vendors, and cross-functional teams. Run client and internal meetings, monitor hours and variances, resolve invoice questions, coordinate cutover, and ensure a smooth handoff to Support. The role is hybrid in Denver with one to two client-site trips monthly.

Configure and deploy the Teller software platform for government clients by translating requirements into workflows, documenting data mappings, writing and executing user test plans, remediating defects, training users, and supporting go-live. The role coordinates implementation schedules and cutover activities with delivery teams and requires approximately 30% travel to client sites.

Provides frontline support for a SaaS teller platform used by government clients. Responsibilities include triaging tickets, investigating application and database logs, troubleshooting configurations, applying SQL/XML/JSON updates, guiding clients, documenting findings, escalating code-level issues, and meeting service-level agreements. The role also creates knowledge-base content and improves support tools and processes while communicating technical solutions clearly to nontechnical users.