Implementation Specialist

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years, fostering thriving communities. Our Teller software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in Edmonton, Alberta and Denver, Colorado.

We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | aspiring to improve with candor and future-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms and community

Can/Am is looking for an Implementation Specialist to set up Teller for city and county governments and to stand behind the quality of that work. You will meet with clients, turn their requirements into working configurations and integrations, test your own work before a client sees it, and guide each project through go-live.

Your work continues the efforts to serve, retain, and foster thriving clients. Our software gives clients confidence that payments will be received, processed, reconciled, and sent to their financials within one centralized system, removing angst and concern for government staff and residents alike. In this role you get to be an integral part of providing that confidence.

You will report to the Implementation Configuration Lead. The role is based in Denver, Colorado or remote-friendly, with about 30–40% travel to client sites.

You are a fast learner who can master complex systems and takes personal ownership of both delivery and quality.

• Knowledge: how to turn client business requirements into software configuration, workflows and technical specifications.
• Experience: 2+ years in a software implementation role working directly with clients.
• Abilities: lead client requirement meetings; write test plans and defect reports that a developer can reproduce without follow-up; travel about 30–40%.
• Skills: SQL scripting (Oracle preferred) for data validation; working understanding of XML/HTML.
• Nice to have (not required): bachelor's degree in business (or equivalent experience), scripting for automation, government clients, proprietary software.

• Meet with clients to understand their needs and turn requirements into documented specifications.
• Configure Teller and complex integrations to meet project deliverables, and advise clients on deployment.
• Write test plans, cases and test data, then run structured testing on deliverables.
• Record defects with clear, reproducible steps and resolve them before user acceptance testing.
• Produce QA reports confirming each deliverable is ready for client use before go-live.
• Coordinate cutover steps with our delivery team and support the client through go-live.
• Add testing and client insight to product design reviews and help resolve client issues on your projects.

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $70,000 annual base)
• Generous benefits
  • Health
  • Dental
  • Vision
  • Life
  • 401K
  • PTO
• The opportunity to make a real difference in the lives of our team

If you are qualified for this position and have a passion for configuring reliable software, serving the people who serve the public, and proving your own work, we would love to hear from you!

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information.