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Administer and optimize JIRA and JIRA Service Management: configure workflows, SLAs, automations, portals, integrations, and reporting; support ITSM processes; provide Tier 2/3 support and user training.

Define and govern enterprise technology strategy, architecture standards, and multi-year cloud modernization roadmaps. Lead ARB/CoP governance, design and validate cloud-native solutions, enable platform engineering, embed security and FinOps practices, and align data and integration patterns to support analytics and ML.

Provide administrative support to claims technicians and office management: answer multi-line phone system, document and enter claim reports, explain claim reporting process to customers, organize claim files, process payments, and perform general clerical tasks using MS Office and claims database applications.

The Senior Investor Relations Manager supports executive teams with research, presentations, and analyses for investor communications, monitors industry trends, and assists in preparing financial materials and events.