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We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and optimizing JIRA Service Management to improve workflows, automation, and reporting for IT support and business teams.
Key Accountabilities/Deliverables:
Jira Administration & Configuration:
Manage and maintain JIRA, JIRA Service Management (JSM), and associated Atlassian tools.
Configure JIRA workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules.
Implement and customize JIRA Service Management (JSM) request types, queues, portals, and knowledge bases.
Maintain user access controls, security settings, and group permissions in alignment with IT policies.
Service Management & ITSM Support:
Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service Management.
Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution.
Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking.
Collaborate with IT and business teams to automate service workflows and improve efficiency.
Integration & Automation:
Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools).
Implement automation for repetitive tasks, approvals, and notifications using JIRA Automation Rules and Scriptrunner.
Work with DevOps teams to integrate JIRA with CI/CD pipelines and version control systems like Git.
Reporting & Analytics:
Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity.
Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis.
User Training & Support:
Conduct training sessions for JIRA users, IT teams, and stakeholders on best practices and tool usage.
Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams.
Technical Knowledge and Understanding:
Knowledge of JIRA Insight Asset Management and its application in IT asset tracking.
Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).
Familiarity with Atlassian Access and user identity management.
Requirements:
Bachelor degree in Computer Science or related field, or equivalent work experience.
3+ years of experience as a JIRA Administrator, with a strong focus on JIRA Service Management.
Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals.
Experience integrating JIRA with third-party tools such as Confluence, Slack, and monitoring systems.
Experience with JIRA Data Center and cloud migrations.
Proficiency in JQL (JIRA Query Language), scripting tools (Scriptrunner, Groovy), and API integrations.
Experience working in Agile and DevOps environments is a plus.
JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
#LI-Hybrid
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
Skills Required
- Bachelor degree in Computer Science or related field, or equivalent experience
- 3+ years of experience as a JIRA Administrator with strong focus on JIRA Service Management
- Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals
- Experience integrating JIRA with third-party tools (Confluence, Slack, Microsoft Teams, monitoring systems)
- Experience with JIRA Data Center and cloud migrations
- Proficiency in JQL, scripting tools (Scriptrunner, Groovy), and API integrations
- Knowledge of JIRA Insight Asset Management and ITSM/ITIL principles
- Familiarity with Atlassian Access and user identity management
- Provide Tier 2/3 support for Jira and JSM-related issues
- Experience working in Agile and DevOps environments
- Atlassian JIRA certifications (e.g., Atlassian Certified JIRA Administrator)
- Authorized to work for any employer in the U.S.; employer cannot sponsor visas
What We Do
Core Specialty, through its subsidiary insurers, offers a diversified range of property, casualty, and marine insurance products for small to mid-sized businesses. We have the capital to take on risk, the underwriting talent in place, decisive leadership team, infrastructure, and a proven track record of making things happen – fast! When you’re ready to solve your toughest insurance needs, we’re ready to get it done for you. We free customers up to focus on their business by taking the load of complicated specialty insurance off their hands. We break down the walls of bureaucracy to provide optimal underwriting solutions for brokers. We’re ready, equipped, and motivated to get the job done, efficiently and professionally, by empowering experts with what they need to move quickly on behalf of customers and their brokers. Our specialty focus is the essential part of our identity. It is at our core
