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Leads enterprise transformation programs and projects for NICE CXone and cloud telephony solutions. Manages client relationships, implementation delivery, project teams, schedules, resources, financial reporting, risks, change management, governance, and executive communications. Oversees teams of 3–50 people and projects with consulting services valued at $500,000–$10,000,000. The role requires consulting experience, multiple delivery methodologies, stakeholder management, and travel up to 30%.

Implements, develops, tests, and supports NICE CXone and CCaaS solutions for enterprise clients. Designs omnichannel and process-automation solutions, resolves defects, supports production, presents to executive stakeholders, develops solution pitches, and mentors software engineers. The role combines technical consulting, platform architecture, software development, client engagement, and project delivery using technologies including CXone Studio, C#, ASP.NET, JavaScript, Python, Java, and C++.

Leads TTEC Digital’s GCP data engineering practice, setting architecture and engineering standards while overseeing enterprise data platform delivery. Designs scalable ingestion, lakehouse, streaming, governance, security, GenAI, vector search, and RAG infrastructure using Google Cloud. Partners with executives and clients on solution delivery and presales, establishes CI/CD, Terraform, testing, monitoring, and FinOps practices, and manages, mentors, and scales agile data engineering teams.

Leads engineers and technical leads in delivering AI-powered CX and contact center products. Responsibilities include solution architecture, technical design reviews, implementation planning, customer deployments, cross-functional coordination, risk management, technology evaluation, and integration assessment across AI platforms and CCaaS solutions. The role also oversees delivery readiness and develops high-performing technical teams.

Lead large-scale client projects focusing on Azure solutions, mentoring teams, and ensuring successful delivery through technical leadership and design solutions.

Own the full sales cycle for net-new enterprise customers, selling Amazon Connect, AWS AI capabilities, and TTEC Digital’s consulting, implementation, and managed services. Generate pipeline through outbound prospecting, develop executive relationships, uncover transformation needs, build value-based business cases, coordinate solution teams, manage complex negotiations, and close six- and seven-figure customer experience, cloud, contact center, and AI transformation deals.

Drives new-logo enterprise sales for Gemini Enterprise and TTEC Digital solutions. Responsibilities include prospecting, account penetration, executive relationship building, solution selling, pipeline creation, territory strategy, competitive positioning, negotiation, forecasting, and closing complex six- and seven-figure deals. The role partners with solution architects, consultants, Google Cloud and Gemini specialists, and delivery teams to sell AI-powered customer engagement, cloud, data, CX, contact center, and digital transformation solutions.

Lead design and implementation of agentic, multi-agent AI workflows for enterprise contact centers using Google Gemini Enterprise CX and ADK. Architect integrations with backend systems, build CI/CD pipelines, design LLM-driven conversational experiences, guide testing and prompt engineering, and oversee deployment on GCP (Cloud Run/GKE/Functions) while mitigating hallucinations and ensuring operational readiness.

The Presales Solution Architect will design complex AWS solutions, support customer relationships, and showcase innovations, while also educating clients on AWS benefits.

Remote Solutions Architect delivering Microsoft D365 and Power Platform solutions. Engage clients to define pains, architect and implement medium-complexity solutions, lead Agile delivery, oversee integrations and data migrations, delegate tasks, mentor consultants, and ensure successful project delivery and client relationships.