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Lead design sessions, create design documentation, conduct end user training on Genesys systems, provide mentorship to teammates, create best practices for design, testing, and training, collaborate with customers to develop design specifications, compare current operations vs best practices, identify improvement opportunities, conduct QA testing, assist with solution integrations, and conduct customer and internal product training.

Seeking a Conversational AI Designer fluent in Portuguese to design AI-based conversational solutions and experiences across voice and digital channels using Google CCAI technology. Remote opportunity with responsibilities including dialog system design, machine learning, and NLP fundamentals.