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Provides administrative and operational support for hotel sales and catering activities, including data entry, invoice distribution, Salesforce tracking, recordkeeping, contracts, proposals, RFPs, and reports. Researches and qualifies prospective accounts, supports discovery calls and tailored solutions, maintains sales pipelines, and assists with customer engagement events, meetings, and departmental projects.

Oversee hotel accounting operations, including general ledger reconciliation, financial reporting, month-end close, forecasting, variance analysis, budgets, inventory costs, payroll, deposits, and financial records. Supervise, coach, and develop accounting team members while ensuring financial accuracy, compliance, and operational cost control.

Leads sales and marketing strategy across multiple Hilton properties, driving revenue, profitability, pricing, demand generation, digital marketing, PR, brand alignment, and commercial performance. Oversees group, catering, business transient, and leisure segments while recruiting, developing, and managing a high-performing team.

Owns consumer-facing mobile product capabilities across iOS and Android, including personalization, audience targeting, offers, marketing technology, analytics, and guest engagement. Translates stakeholder needs into product requirements, roadmaps, user stories, acceptance criteria, and delivery plans. Manages backlogs, coordinates cross-functional teams, evaluates feature performance, and drives launches and continuous optimization across marketing, engineering, analytics, UX, operations, and support.

Leads Salesforce platform strategy, architecture, development, integrations, governance, and roadmap delivery. Oversees Salesforce configuration, Apex, Visualforce, Lightning Web Components, automation, data models, security, APIs, Experience Cloud portals, testing, release management, and vendor delivery. Partners with business and technology teams to translate requirements into scalable solutions, manage dependencies, improve data quality, adopt AI capabilities, and develop team members.

The Sales Manager generates and converts group sales opportunities, builds client relationships, develops targeted sales strategies, manages proposals and contracts, coordinates booking details, and drives hotel revenue. The role also supervises, coaches, and supports team members while ensuring timely and accurate account information and delivering strong customer experiences.

Supports the hotel’s HR strategy and daily operations, including recruiting, training, compensation and benefits, compliance, employee relations, HR reporting, budgeting, engagement, retention, performance management, and professional development. Supervises HR activities and helps ensure alignment with corporate policies, regulations, financial objectives, and workplace culture goals.

Leads enterprise software engineering and platform changes across multiple platforms. Responsibilities include technical leadership, architecture and requirements analysis, systems integration, project delivery, scope and timeline management, risk mitigation, and coordination with internal and external partners. The role supervises one direct report and requires occasional domestic travel.

Leads sales strategy and revenue generation across two Charleston-area hotels, managing group, business transient, leisure, and catering segments. Oversees forecasting, pricing alignment, business reviews, market analysis, client and stakeholder relationships, and commercial planning. Recruits, develops, and manages a high-performing sales team while collaborating with revenue and marketing leaders to improve profitability and hotel performance.

Leads global marketing and sales experience strategy for Hilton’s branded residential portfolio. Develops positioning, buyer journeys, sales narratives, launch toolkits, collateral, and owner/developer materials for luxury audiences. Manages agency partners, approval workflows, project milestones, marketing performance, and cross-functional stakeholder relationships. Supports residential launches, pre-sales, sales immersions, regional projects, and portfolio-wide brand standards while using research and analytics to improve buyer engagement and business results.