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Review residential appraisal reports for accuracy, compliance with USPAP/FIRREA/agency and investor guidelines, identify valuation risk, perform internal property valuations, advise underwriting/production teams, communicate with appraisers, and support process improvements in a high-volume, deadline-driven environment.

Manage day-to-day brokerage and advisory operations, supervise onboarding/trade processing/reconciliations, ensure regulatory compliance (FINRA/SEC/AML), drive process improvements and automation, liaise with front-office, risk, compliance and technology, and develop operations staff.

Lead marketing strategy and end-to-end campaign execution for commercial banking and payments. Translate business objectives into integrated multi-channel campaigns, manage budgets and KPIs, optimize performance using analytics, partner with stakeholders and Centers of Excellence, and drive customer acquisition, engagement, and retention.

Lead design and implementation of automated underwriting for consumer and small-business loans under $1M. Translate credit requirements into technical specs, prototype AI/ML and automation solutions, and drive cross-functional change, stakeholder buy-in, and executive presentations to scale intelligent decisioning workflows.

Drive growth of FNBO's card personalization business by building a pipeline, leading full sales cycles, negotiating partnerships, meeting revenue targets, generating leads at industry events, producing proposals/RFP responses, providing market intelligence, supporting client onboarding, and collaborating with product, production, operations, and account teams.

Drive business development and partnerships for financial institution credit card programs: prospecting, structuring and negotiating deals, pricing, go-to-market execution, cross-functional program launch, relationship management, and pipeline tracking to grow accounts and fee income.