At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
About This Role:
Key Accountabilities:
- System Support:
- Responsible for the performance, reliability, and maintenance of the Hogan Loan Servicing System.
- Advanced knowledge for assigned applications through training and experience.
- Performs escalation support and issue resolution through research across multiple systems and data.
- Work closely with business and operations team regarding system enhancements.
- Manage and provide input into the application roadmap for further improvement and development, including helping prioritize development.
- Work with IT and/or third-party vendors for support, upgrades, and implementations.
- Business Analysis:
- Leads requirements gathering and analysis with stakeholders ensuring requirements are complete, concise and comprehensive
- Seeks opportunity to learn, automate, document, share, educate, and improve the Hogan loan maintenance and servicing processes and systems.
- Provides metrics and other documentation to support analysis and findings.
- Perform testing of process and system changes and coordinate end user testing.
- Reporting and Data Analytics: Coordinate, track and respond to data needs and requests from across Operations and our partners.
- Designs, develops, and maintains reports using the tools assigned
- Develop and process daily, monthly, quarterly, and yearly standard and ad-hoc reports (basic to advanced).
- Analyze new data requests and create recommendations for the development of new system reporting.
- Training and Development: Enhance end users’ knowledge, understanding and competency with the loan servicing system.
- Identify, develop, and recommend training opportunities that meet and support end user needs.
- Develop and update system documentation for training support.
- Participate in training sessions as an advisor with regard to use of new/enhanced systems.
- Coaches and mentors teammates with a focus on developing the capabilities of the team.
- Business Relationship Management: Knowledge, skills and behaviors that foster a productive relationship with business partners.
- Develops a strong partnership with all system/application stakeholders.
- Communicates effectively with business units to identify needs and evaluate solutions to enhance business unit satisfaction.
- Manages business unit’s expectations effectively.
- Project: Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes.
- Participates in medium to large projects as assigned by management.
- Contributes or leads project team meetings and assists team members in critical decision making and planning; assists in execution, control, and closure of projects; meet regularly with project manager(s).
- Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
The Ideal Candidate for This Role:
Knowledge, Skills, and Abilities
- Ability to design new system solutions, modify, enhance, or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.
- Ability to implement, configure and test feasible solutions.
- Demonstrate a consultative approach with the ability to analyze stakeholder’s needs.
- Excellent communication.
- Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.
Job Requirements
- 5+ years of banking experience (Operations, Lending, Systems)
- Written and verbal communication, including technical writing skills
- Problem solving ability with strong analytical skills
- General knowledge of Lending
- General knowledge of Microsoft Office products
- Ability to multi-task while adhering to multiple timetables of completion
Work Environment:
Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261277Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Skills Required
- Experience with Hogan Core Banking Platform / Hogan Loan Servicing System
- 5+ years of banking experience (Operations, Lending, Systems)
- Written and verbal communication, including technical writing skills
- Problem solving ability with strong analytical skills
- General knowledge of Lending
- General knowledge of Microsoft Office products
- Ability to multi-task while adhering to multiple timetables of completion
- Experience implementing, configuring, testing system changes and coordinating with vendors/IT
Fnbo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fnbo and has not been reviewed or approved by Fnbo.
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Retirement Support — Retirement plans include a matching 401(k) with an additional company contribution and other savings programs such as pension, stock bonus, and profit sharing. These features are portrayed as a strong component of total rewards.
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Parental & Family Support — Family supports include paid caregiving time for birth or adoption and for serious family health needs, caregiver leave, new‑parent assistance, and childcare resources. These offerings are highlighted as helpful for employees balancing work and family.
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Leave & Time Off Breadth — Time away is described as generous, combining paid time off with a broad set of observed holidays. Volunteer time off further adds flexibility for personal and community needs.
Fnbo Insights
What We Do
For more than 165 years, FNBO, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. When it opened in 1857, FNBO was a local bank that served only Omaha and the surrounding communities. Today, FNBO has locations in eight states and more than 6.6 million customers across the country. First National of Nebraska and its affiliates have nearly $30 billion in managed assets and 5,000 employee associates. We've come a long way in the last century and a half. As you browse through our site, we think you'll understand why we've been so successful – and why we're so excited about what the future holds for our customers and our organization. Check us out at www.fnbo.com.
