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The Mortgage Lead Specialist contacts leads, gathers borrower information, connects clients with Loan Officers, and manages follow-up tasks in the CRM while ensuring excellent customer service.

The Collateral Specialist receives and scans closing documents, inputs collateral shipping data, and works with closing agents while ensuring document accuracy.

The Director of First Impressions serves as the primary contact for visitors, managing communications, maintaining the reception area, and supporting administrative duties like document processing and inventory management.

The Pre-Approval Specialist facilitates the loan process by assisting borrowers, managing documentation, and ensuring the best financial programs for clients.

The Post-Closing Final Documents Specialist manages post-closing for cooperative loans and CEMAs, ensuring compliance and accurate documentation processing within timelines.

Serve as a flexible, experienced underwriter covering pipelines across teams, absorbing overflow, reviewing post-closing files, correcting Workday time issues, underwriting all agency products to guidelines, and communicating pipeline status while maintaining quality and compliance in a remote environment.

Provide legal analysis and guidance on federal and state mortgage lending regulations, support regulatory examinations and remediation, draft policies and procedures, advise on technology use in originations, and prepare legal research and recommendations for compliance operations.

Support senior writers and proofreader by writing and editing marketing content across channels, ensuring brand voice, accuracy, and quality. Translate complex mortgage products into consumer-friendly copy, perform fact and style checks, review creative assets, and collaborate with designers and stakeholders to deliver polished campaign materials.

Lead strategy, execution, and optimization of CrossCountry Mortgage's partnership portfolio. Develop annual partnership strategies, manage partner marketing plans and budgets, coordinate cross-functional teams, oversee experiential activations, create scalable processes, evaluate new opportunities, and ensure partnerships deliver measurable value.

Produce on-brand creative assets across digital, print, and large-format channels. Translate briefs into production-ready designs, maintain visual consistency, manage revisions, follow workflows, and collaborate with copywriters, project managers, and marketing teams to meet deadlines and quality standards.