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The Senior Software Architect at NiCE will design scalable and secure software systems, guide technical execution, mentor teams, and ensure architecture aligns with business goals.

Lead end-to-end implementation of NICE Actimize solutions: define requirements, manage design, implementation, testing, budgets, schedules, and resources; build client relationships; mentor staff; translate business needs into solutions and report project status to stakeholders.

Sell NiCE Actimize enterprise solutions to financial services clients by building and maintaining C-level relationships, leading sales cycles, negotiating enterprise agreements, meeting annual quotas, and identifying opportunities driven by technology and AML requirements.

Maintain and modernize UI, server, persistence, and integration layers of a fraud detection platform; diagnose production issues; implement product enhancements; keep frameworks patched and secure; improve test coverage and engineering quality; lead reviews, mentor engineers, and participate in releases and on-call rotations.

Own and advocate for strategic contact-center customers from pre-go-live through Day 2. Resolve complex technical issues, ensure SLAs, coordinate Technical Support, Professional Services, Product and Engineering, drive customer satisfaction, retention, expansion, and act as trusted advisor for largest, most complex accounts.

Lead global integrated demand programs to drive pipeline and revenue for AI-focused B2B SaaS. Build persona-based, multi-channel campaigns, own content strategy, leverage AI/agentic AI for automation and optimization, align with Sales/ABM, and measure ROI and funnel performance.

Drive new business and market share for enterprise and commercial contact centers by achieving sales quotas, negotiating enterprise agreements, building C-level relationships, and selling AI-enabled SaaS solutions while coordinating cross-functional teams.

Deliver instructor-led online training and onboarding for customers, develop and update training plans/materials, assess training needs, coordinate schedules, collect feedback, document outcomes, and report training metrics while consulting with internal teams.

Lead end-to-end delivery of customer projects and services for a portfolio of accounts. Act as single point of contact during Day 1 phases, manage scope, schedule, cost, quality, risks, stakeholders, and geographically distributed teams. Drive revenue forecasting, invoicing, customer satisfaction, adoption of NICE methodology and tools, and identify opportunities for additional services in partnership with sales.

Sell NiCE CXone Mpower and related AI/contact-center solutions to enterprise and commercial accounts. Identify new opportunities, build strategic C-level relationships, negotiate enterprise agreements, meet annual quota, and coordinate cross-functional teams to implement solutions and expand market share.