At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
How will you make an impact?
- Act as the local lead for the Global Partner Program, supporting its execution, adoption and effectiveness across the region.
- Translate global program strategy into local action, ensuring program frameworks, benefits and initiatives work for regional partners and GTM priorities.
- Be the regional point of expertise for Partner Programs, supporting partner-facing teams with program positioning, application and feedback.
- Identify gaps and opportunities in the partner program, using partner, field and market insight to recommend improvements to the global model.
- Design and deliver targeted local program initiatives that influence partner behavior and support strategic GTM priorities.
- Develop partner-segment propositions and benefits, for example strengthening the GSI value proposition or creating differentiated offers for Referral Partners.
- Create and launch commercial incentives, such as SPIFFs, promotions or benefits designed to stimulate pipeline, solution adoption or other priority behaviors.
- Take initiatives from idea through execution, building the proposition and business case, aligning stakeholders, launching and driving adoption.
- Partner with Sales, Marketing, Finance, Operations and Enablement to operationalize program changes and ensure they can be effectively executed by the field and partners.
- Measure and optimize program initiatives, using adoption and commercial outcomes to refine, scale or retire activities.
- 5+ years of experience in partner programs, channel strategy, alliances, partner GTM, commercial program management or a related role within B2B technology.
- Experience translating a commercial or GTM opportunity into a practical program, proposition, incentive or partner initiative.
- Strong project and program management capability, with the ability to personally drive multiple cross-functional workstreams.
- Experience working across Sales, Marketing, Finance, Operations and Enablement to deliver shared commercial outcomes.
- Comfort working with program data, maintaining reports, and using insights to recommend practical improvements.
- Excellent written and verbal communication skills, with the ability to turn complex requirements into clear instructions and resources.
- Strong problem-solving skills, attention to detail, and a proactive approach to resolving operational issues.
- Experience developing programs for different partner models, including Referral Partners, GSIs, Resellers, Services Partners or Technology Partners.
- Experience designing or launching partner incentives, SPIFFs, rebates or other commercial programs.
- Experience developing partner value propositions, program benefits or segmentation strategies.
- Experience supporting programs that influence partner-sourced or partner-influenced pipeline and revenue.
- Experience using CRM/PRM data and partner insights to identify opportunities and measure program impact.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
- Demonstrated success improving and scaling an existing program
- Strong cross-functional leadership in matrixed environments
- Data-driven operator with comfort building KPIs and dashboards
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
