Top Tech Jobs & Startup Jobs

Leads complex partner implementations, advanced configuration, integrations, deployment architecture, troubleshooting, and onboarding. Provides technical guidance, manages escalations, advocates for product enhancements, supports adoption, and ensures successful transitions to ongoing support. Collaborates with Partner Success Managers and TAMs, creates technical playbooks and enablement content, mentors engineers, leads executive reviews, and represents partner needs in strategic planning. Requires 5–7 years of technical customer-facing experience and up to 20% regional travel.

Leads multiple customer-facing SaaS deployment projects from sale through live operation. Manages project plans, timelines, risks, documentation, contingencies, escalations, customer communications, and cross-functional delivery teams. Partners with solution architects, trainers, support, R&D, and value realization teams to resolve technical issues and ensure successful implementation. Travels to client sites when needed.

Leads and develops a team of Project Managers delivering SaaS and cloud solution implementations for public safety clients. Oversees concurrent projects, standardizes delivery processes, manages resources and escalations, monitors KPIs, and ensures quality, timeline, budget, and client communication objectives. Partners with Sales, Solution Architecture, Customer Success, Support, R&D, and Technical Account Management teams while contributing to project automation and continuous improvement.

Lead presales discovery, solutioning, technical demos, presentations, RFP responses, and proof-of-value engagements for NiCE’s customer service automation portfolio. Partner with Sales to connect conversational AI, analytics, digital engagement, and cloud technologies to customer business outcomes. Track competitors, prototype solutions, advise clients, and upskill internal teams. The role requires extensive solutions engineering, consulting, contact center, enterprise SaaS, JavaScript, API integration, and conversational AI experience.

Leads revenue accounting for a global SaaS company, managing a team and overseeing monthly and quarterly close activities, revenue recognition, reconciliations, reporting, audits, and ASC 606 compliance. The role researches technical accounting matters, supports complex contract evaluations, improves controls and processes, and helps implement a new revenue recognition system. It partners with Finance, auditors, and business stakeholders to ensure accurate, timely financial reporting.

Provides technical support for employees and contractors across desktop systems, servers, accounts, peripherals, networks, facilities technology, and corporate applications. Responsibilities include ticket escalation, ServiceNow queue management, onboarding and offboarding, asset inventory, meeting and event support, knowledge-base maintenance, troubleshooting, procurement coordination, and participation in IT infrastructure projects. The role requires strong customer service, communication, organization, and troubleshooting skills across Windows, macOS, Linux, mobile, cloud, and Active Directory environments.

Owns strategy, roadmap, and execution for KYC data intelligence products supporting financial crime risk management. Leads customer discovery, requirements, prioritization, development, launch, adoption, and optimization while partnering with engineering, data, sales, marketing, services, customers, and partners. The role requires enterprise SaaS product management expertise, technical fluency, commercial judgment, and familiarity with KYC, AML, AI, analytics, APIs, and regulated financial services.

Manages strategic partner relationships across system integrators, resellers, delivery partners, and alliances. Drives joint business opportunities, partner enablement, pipeline generation, forecasting, deal execution, and go-to-market planning. Collaborates with field sales, marketing, legal, sales engineering, and customer success teams to improve sales efficiency and resolve partner issues. Supports AWS Marketplace opportunities and engages executives, government leaders, architects, and clients. Requires extensive technology and channel sales experience.

Leads customer consulting engagements focused on CX and contact center transformation, AI-powered quality management, analytics adoption, business case development, and measurable ROI. Advises senior stakeholders, designs change strategies, manages multi-product programs, guides cross-functional teams, develops value realization plans, and delivers strategic recommendations. The role also includes financial and benefits analysis, ROI modeling, customer relationship management, and identifying repeat business opportunities.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.