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Leads end-to-end delivery of client implementation and rollout projects across a portfolio of accounts. Manages scope, schedules, budgets, quality, risks, issues, resources, communications, procurement, revenue forecasting, and customer satisfaction. Coordinates geographically diverse technical and business teams, facilitates steering meetings, serves as a trusted client advisor, and identifies opportunities for additional services in partnership with sales.

Leads end-to-end implementation and service delivery projects for a portfolio of clients. Responsibilities include project planning, scope, budget, schedule, quality, risk, issue, resource, procurement, revenue forecasting, stakeholder, and customer satisfaction management. The role leads geographically distributed teams, facilitates steering meetings, serves as the client’s trusted advisor, ensures timely project closure, improves delivery methodology, and identifies opportunities for additional services sales.

The Program Manager drives partner readiness for implementations through training, optimizes enablement processes, builds curricula, and tracks partner performance using dashboards, while collaborating across various departments.

Owns end-to-end delivery of NICE Actimize client implementations from sales handover through go-live and transition to support. Responsibilities include project planning, scope, scheduling, budgeting, resource coordination, RAID management, governance, stakeholder communication, change control, financial tracking, risk escalation, issue resolution, UAT coordination, and go-live execution across complex, multi-stream enterprise software programs.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Drive enterprise sales for NiCE Cognigy’s AI platform across the U.S. market. Build pipeline, generate ARR, manage direct and partner-led sales cycles, develop account plans, coordinate RFP/RFI responses, and close complex enterprise deals. The role requires engaging senior executives, communicating deal structures and ROI, collaborating with internal teams and channel partners, and representing Cognigy at industry events.

Leads customer success for strategic enterprise accounts by driving adoption, retention, customer health, ROI, and long-term value. Serves as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical troubleshooting. The role also mentors peers, improves processes, and supports strategic account and renewal planning.

Customer-facing implementation engineer responsible for configuring and deploying NICE/contact-center solutions, performing technical architecture, database design, integration and occasional programming, leading projects end-to-end, conducting business analysis, and mentoring junior staff to ensure successful client engagements.

Plans and executes partner enablement programs for global systems integrator partners. Designs training, certification paths, workshops, and readiness resources; tracks certification adoption and partner performance; coordinates program logistics and stakeholder communications; and collaborates with product, sales, marketing, and readiness teams to improve partner capability in positioning, selling, and delivering SaaS solutions.

Plans and executes partner enablement programs for global systems integrators, including training, certification paths, readiness initiatives, communications, and program logistics. Tracks certification adoption and partner performance, reports trends, gathers feedback, and updates materials. Collaborates with product, sales, marketing, and readiness teams to translate partner needs into actionable programs that improve partners’ ability to position, sell, and deliver SaaS and AI solutions.