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The Program Manager drives partner readiness for implementations through training, optimizes enablement processes, builds curricula, and tracks partner performance using dashboards, while collaborating across various departments.

Support Project Managers in planning, coordinating, and monitoring compliance-focused SaaS projects. Assist with schedules, meetings, documentation, stakeholder communication, risk tracking, UAT coordination, reporting, and process improvement while developing foundational project management skills.

Design and deliver onboarding programs for SDRs, AEs and partners. Facilitate bootcamps, role-plays, and coaching; build playbooks, pitch frameworks, ramp curricula; track ramp milestones and update LMS content.

Design and deliver structured onboarding for SDRs, AEs, pre-sales and partners. Run bootcamps, role-plays, and live training; create playbooks, pitch frameworks, ramp curricula and LMS content; set ramp milestones with sales leadership; coach new reps 1:1 and close ramp gaps cross-functionally.

Design and deliver onboarding programs for SDRs, AEs, and partners; run bootcamps and role-plays; build playbooks, pitch frameworks, and ramp curricula; track ramp milestones with sales leadership; maintain LMS content; coach new reps 1:1 to accelerate time-to-quota.

Design and deliver onboarding programs and bootcamps for SDRs/AEs and partners, build ramp curricula and playbooks, coach new reps, track ramp metrics, and maintain onboarding content in the LMS.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Design, develop, and maintain features for the User Hub platform using Java, Angular, and AWS. Build scalable backend services and APIs, create modern web UIs, troubleshoot production issues, drive test automation, and collaborate with Product, QA, and global teams to deliver reliable, cloud-native solutions.

Design, build, test, and maintain scalable Java backend services while developing AI-driven engineering workflows and agentic tooling. Own CI/TDD practices, create automated tests, integrate AI tools and prompts into development pipelines, collaborate on architecture and Agile ceremonies, mentor peers, and evaluate emerging AI technologies to improve engineering velocity and quality.