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The SMB Account Executive will drive sales of NiCE Actimize enterprise software to financial services customers. Responsibilities include achieving sales quotas, negotiating enterprise agreements, leading sales activities, developing C-level relationships, identifying customer opportunities, coordinating with sales engineers and IT users, and positioning fraud, anti-money laundering, and compliance solutions based on business value.

Drives net-new business, pipeline growth, and revenue across Public Safety and 911 agencies in a multi-state territory. Owns the full sales cycle, develops agency and partner relationships, navigates public-sector procurement, responds to RFPs and bids, delivers solution demonstrations, and collaborates with presales, product, marketing, legal, and professional services teams. Requires strong knowledge of 911, Public Safety, Criminal Justice workflows, and consultative technology sales.

Owns positioning, messaging, launches, marketing plans, and asset strategy for analytics solutions within an Agentic AI business. Partners with Product, Sales, Analyst Relations, Competitive Intelligence, PR, and Evangelism to align roadmaps, develop differentiated narratives, enable revenue teams, and drive market impact. The role combines strategic influence with hands-on creation of presentations, thought leadership, launch materials, sales enablement content, one-pagers, and website copy.

Own positioning, messaging, launches, and go-to-market strategies for analytics solutions within NiCE’s Agentic AI business. Partner with Product, Sales, PR, Analyst Relations, Competitive Intelligence, and Evangelism teams to align narratives and influence roadmap decisions. Develop messaging frameworks, thought leadership, launch materials, sales enablement content, presentations, and web copy. Apply AI-first methods to improve storytelling, workflows, and marketing execution while strengthening Product Marketing’s strategic impact.

Leads sales and business operations for NiCE Actimize, including budgeting, forecasting, pipeline and revenue management, performance analysis, deal operations, quoting, reporting, and process improvement. Partners with Sales, Finance, Legal, Professional Services, and technical teams to improve data quality, operational discipline, commercial execution, and business predictability. Owns complex cross-functional initiatives, sales systems enhancements, dashboards, governance, and executive-ready insights.

Leads NiCE Actimize’s global partner sales strategy, overseeing reseller, implementation, consulting, SI, and strategic alliance relationships. Manages regional Partner Sales Managers and drives partner recruitment, enablement, certification, indirect bookings, lead generation, joint marketing, and go-to-market execution. Requires extensive global partner sales leadership, financial solutions experience, executive communication, and willingness to travel.

Supports public safety sales opportunities by demonstrating software solutions, conducting needs assessments, responding to RFPs, developing scopes of work, and presenting value propositions. Partners with account executives, product management, professional services, and other teams while engaging public safety agencies and government decision-makers. Requires knowledge of criminal justice workflows and digital evidence, consultative selling experience, and approximately 50% travel within the assigned territory.

Define and support AI products for public safety and justice workflows. Conduct user discovery with first responders, dispatchers, and legal professionals; create product requirements and technical specifications; analyze competitors and APIs; monitor generative AI, computer vision, and drone-response trends; and prioritize roadmaps based on impact, feasibility, KPIs, privacy, ethics, and justice-sector regulations.

Provides proactive and reactive technical support for enterprise customers using NICE and related platforms. Responsibilities include incident and problem management, advanced troubleshooting, root-cause analysis, change and release implementation, monitoring, access provisioning, compliance and audit support, customer governance, documentation, project support, and operational reporting. The role also mentors engineers and drives preventive maintenance and continuous improvement.

Leads and coaches a team of Sales Development Representatives, driving pipeline growth, quota attainment, performance metrics, CRM hygiene, and qualified opportunity handoffs. The role includes hiring, onboarding, weekly coaching, messaging reviews, target-account strategy, and collaboration with Sales and Marketing in a hybrid environment.