At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Role
We’re looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety & Justice.
You’ll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement.
What You’ll Do
- Own product launches: Take new software products from concept and MVP through external launch and beyond.
- Understand customers: Lead discovery to identify customer problems, needs, and market opportunities.
- Define product direction: Translate customer insights into requirements, roadmaps, and priorities.
- Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products.
- Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness.
- Improve products: Use customer feedback and market insights to guide future development.
What You’ll Bring
- 3+ years of Product Management experience in B2B software, enterprise technology, or a related field.
- Proven experience taking a new software product or major product offering from discovery through launch to external customers.
- Experience owning products after launch and driving improvements.
- Strong customer discovery, prioritization, and product requirements skills.
- Technical fluency and the ability to work effectively with engineering teams.
- Strong communication and problem-solving skills.
- Willingness to travel to customer sites, partners, and industry events as needed.
Nice to Have
- Experience in Public Safety & Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence.
- Familiarity with regulated environments or enterprise technology integrations.
- Experience with technology partnerships or AI-enabled products.
Public Safety & Justice experience is a plus, not a requirement. We’re open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience.
How We Work
You’ll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution.
Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly.
About NiCE Public Safety & Justice
NiCE Public Safety & Justice provides software that supports emergency response and criminal justice—from the 911 call to the courtroom.
NiCE is an equal opportunity employer and welcomes applicants of all backgrounds.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's degree in Computer Science, Data Science, or a related field
- 3-5 years of experience delivering SaaS offerings to market
- 1-3 years of experience working with Generative AI technologies
- Foundational understanding of the machine learning lifecycle, including data labeling, training, testing, and deployment
- Ability to use data to justify product decisions and measure KPIs such as model accuracy and human-in-the-loop efficiency
- Exceptional ability to synthesize complex technical trends into actionable business insights
- Understanding of public safety and justice markets, including CAD/RMS, case management, body-worn camera, and digital evidence systems
- Experience with Large Language Models or Computer Vision
- Knowledge of data privacy laws and ethical AI frameworks
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
-
Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
-
Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
-
Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
