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The Senior Trade Compliance Specialist is responsible for ECCN and HTS classification, export license determinations, compliance audits, and internal process improvements in export control.

Serve as the primary contact for assigned enterprise customers, driving adoption of the Xvantage platform, resolving issues, enabling onboarding and training, supporting growth and cross-sell, and coordinating with Sales, Vendor Management, Operations, and Support. Use Zendesk and CRM tools to manage requests and escalations while maintaining strong customer relationships.

Lead night-shift warehouse operations in a highly automated distribution center. Supervise associates, manage receiving/storage/replenishment/fulfillment/shipping, monitor WMS and automation (ASRS, conveyors, robotics), troubleshoot system interruptions, maintain inventory accuracy, enforce SOPs and safety, and coach staff to improve productivity and throughput.

Lead night-shift warehouse operations, supervise associates, manage receiving, inventory control, picking/packing/shipping, and maintain WMS and ASRS performance. Ensure inventory accuracy, safety, process improvement, and coordinate with maintenance, transportation, and supply chain teams.

Provide pre-sales consultation, technical enablement, training, and education to partners across cybersecurity, cloud, networking, infrastructure, hardware, and software. Build trusted partner and vendor relationships, demonstrate solutions, translate technical capabilities into business value, support sales opportunities, and deliver thought leadership and strategic guidance to grow partner practices.

Work with reseller and internal partners to build complete HPE and infrastructure solutions, respond to partner requests via email/phone/chat/calendar, identify opportunity details, recommend services/support/warranty, expand and cross-sell solutions, and maintain productivity and service-level metrics to drive sales outcomes.

Manage assigned reseller accounts to drive revenue, profit, and market share by positioning Ingram Micro products and services. Build executive-level relationships, create strategic account plans, perform tactical selling, and support reseller go-to-market growth. Requires customer engagement, problem-solving, and occasional travel.

Lead partner planning strategy for the U.S. Channel Business, aligning demand, supply, finance, and partner capabilities. Build and scale partner planning frameworks, oversee forecasting and joint business planning, drive cross-functional collaboration, KPI-driven performance management, risk mitigation, executive reporting, team development, and transformation including planning/ERP tool implementations and AI/ML enablement.

Lead the technical strategy for search and recommendation systems, develop models, and improve business outcomes through data science expertise.

The Director of Customer Experience is responsible for defining and driving the customer experience strategy, ensuring alignment with AI and automation, while owning end-to-end customer journeys and KPIs.