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Manage customer account support for logistics operations by documenting and enforcing SOPs, monitoring KPIs, ensuring data quality, coordinating shipment visibility, resolving escalations, supporting billing and claims, and preparing business reviews. The role drives process improvements, corrective actions, reporting, CRM accuracy, EDI resolution, and proactive customer communication while translating operational requirements into technical solutions using automation and Microsoft technologies.

Supports domestic inbound shipment operations, including tracking, dispatch, exception resolution, special handling, and delivery monitoring. Reviews invoices, posts charges, completes billing and settlement, and maintains accurate financial records. Analyzes operational and financial data to identify inefficiencies, supports automation and system improvements, and uses reporting tools, databases, and AI applications to enhance productivity and customer service.

Provides first-level IT support for hardware, software, network, operating system, and peripheral issues. Troubleshoots and documents incidents, escalates complex problems, supports system updates and patching, maintains hardware inventory, assists with procurement and vendor repairs, and follows security, compliance, and audit procedures. Also helps develop technology solutions that improve branch operational efficiency.

Supports accounts receivable operations by contacting customers about invoices, ensuring timely payments, documenting collection activity, resolving disputes, processing credits and refunds, researching account information, and assisting with accounting projects and process improvements. The role requires strong organization, communication, analytical ability, customer service, intermediate Microsoft Excel skills, and 10-key proficiency.

Designs and improves customer supply chains through analytics, modeling, optimization, and simulation. Analyzes complex quantitative and qualitative data, develops network, transportation, and inventory solutions, translates business requirements into technical requirements, and builds models using specialized software. Collaborates with consultants, clients, suppliers, and internal teams to deliver practical solutions that reduce costs, improve inventory and resource effectiveness, and enhance service quality.

Manage and grow assigned customer accounts within global logistics and supply chain operations. Build executive and cross-functional relationships, identify growth opportunities, resolve service issues, conduct business reviews, present data and systems updates, maintain account records, and coordinate with sales, operations, product, and geographic teams. The role focuses on customer retention, revenue growth, value creation, cost reduction, and customer satisfaction.

Manages shipment processing, freight flow, status updates, documentation, invoicing, SOPs, and operational issue resolution. Communicates with internal and external stakeholders, supports customer and team collaboration, maintains KPI performance, completes training, and contributes to continuous improvement. Interns support Ocean Services or Transcon departments in an in-office Seattle setting, with potential full-time employment after successful completion.

Manages air and ocean export operations, including departmental planning, productivity, compliance, vendor relationships, budgets, financial performance, customer retention, sales support, employee development, and process improvement. The role oversees teams, maintains operational standards, develops business, manages vendor and customer relationships, and ensures efficient export service delivery while meeting company policies and financial goals.

Manages and monitors district solutions, provides quality assurance, creates operational and analytical reports, analyzes data, maps processes, and quantifies productivity results. Supports operational data needs, delivers technical training, maintains project ticketing and status reporting, and collaborates on technology solutions. Incorporates new technologies, including AI and Copilot, into operational training and workflows.

Leads Expeditors’ centralized UX practice, managing six to eight designers while owning team development, capacity planning, resource allocation, design quality, accessibility, design systems, and AI-enabled design practices. Partners with product, engineering, and business stakeholders to prioritize UX demand, embed design in delivery, and improve operational visibility through Azure DevOps and Power BI. Establishes standards, critiques, onboarding, and career development while supporting vendor relationships and strategic planning.