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Provide accurate, timely import logistics quotes by gathering requirements, managing the centralized pricing mailbox, maintaining records, and collaborating with Sales, Product, and Account teams. Analyze costs and market intelligence to produce competitive pricing, ensure compliance with internal procedures and regulations, and support revenue generation. Use MS Excel/Word/Outlook to process large datasets and meet turnaround targets; flexible to work additional hours as needed.

Manage and grow customer accounts within global logistics by building relationships, identifying growth opportunities, driving operational excellence, and using BI and systems (Dynamics, SharePoint, EDI, CRM) to meet KPIs. Lead strategic reviews, support invoicing/collections, enable cross-functional delivery, and champion continuous improvement and customer success.

Develop and run district-level customer retention programs, support product-level retention, facilitate branch retention meetings, analyze customer revenue trends, ensure call and review targets, coach teams, and drive revenue growth across products and geographies.

Deliver first-level technical support for hardware and software issues, ensuring customer satisfaction and compliance with IT policies. Assist with routine maintenance, system updates, and manage hardware inventory under supervision.

The Lead FTZ Customer Service Representative oversees FTZ operations, ensures compliance, trains staff, and communicates with clients for optimal service delivery.

Coordinate timely and accurate import freight movement and documentation, handle data entry and track-and-trace, liaise with customers and service providers, ensure compliance with policies and regulations, manage billing and KPIs, and improve department process efficiency.

The Senior Corporate Counsel, Compliance will advise on compliance issues, oversee global compliance programs, and lead regulatory matters, aligning with company leadership.

The Account Manager is responsible for developing customer relationships, managing sales pipelines, and ensuring revenue growth while providing exceptional customer service and strategic planning.

Ensure district-level customs and trade compliance across import/export activities by monitoring shipments, managing customs duties and post-entry actions, overseeing denied-party screening, supporting air cargo security and DG compliance, delivering branch training, implementing corrective actions, and leading compliance projects to align operations with regulations and company standards.

Coordinate and schedule transportation orders, prepare and process shipping and customs documentation, update order management systems, track and manage shipments, execute client/vendor billing, communicate with customers and partners, ensure compliance with SOPs and KPIs, and escalate issues as needed.