“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems
At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.
www.expeditors.com
Job DescriptionSCOPE OF POSITION
Ensure customer service expectations are met, especially as they relate to data quality and integrity. Orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
•Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
•Ensure customer expectations are documented within the customer SOP and executed within our operational teams.
•Provide reporting and visibility tools to the customer.
•Drive process improvement throughout your district and network.
•Maintain & update SOP’s which includes, but not limited to, rates, KPI expectations, and general customer service requirements.
•Manage spot quotes or quoting desk when applicable.
•Serve as a point of escalation within our network.
•Ensure proactive communication to customers on service irregularities.
•Track shipments and in transit monitoring (both at origin & destination) when needed.
•Provide communication to customers on out of scope shipments.
•Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
•Design, set up and maintain any ad hoc reporting requests.
•Ensure data is accurate, timely and complete.
•Manage F2F shipments – if applicable.
•Monitor billing and receivables and assist with collections when needed.
•Provide assistance in resolution of claims and disputes.
•Be involved with EDI resolution & EDE management when needed.
•Own the T&I process for new business segments for existing customers if applicable.
•Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
•Ensure CRM family trees, and customer organizations are up to date.
•Escalate through the appropriate channels when customer is at risk.
•Pass on sales leads or other opportunities when uncovered.
***MUST BE LOCAL***
QualificationsQUALIFICATIONS
- University or equivalent business qualifications
- Preferred work experience (min 2 years) in operations
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong analytics skills
- Proven problem-solving skills
- Charismatic with an ability to connect
- Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times
Technical Skills
- Strong understanding of software development principles.
- Experience with automation platforms such as Power Automate.
- Experience with Microsoft Copilot and M365 technologies.
- Familiarity with data structures, APIs, integrations, and system architecture.
- Basic understanding of AI, machine learning, LLMs, and prompt engineering.
- Ability to troubleshoot technical issues independently.
Business Skills
- Strong analytical and problem-solving abilities.
- Ability to understand complex operational processes.
- Experience translating business requirements into technical solutions.
- Excellent communication and stakeholder management skills.
Additional Information
Expected base salary: $70,304.00
Eligible for bonus
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Skills Required
- University degree or equivalent business qualifications
- At least two years of operations experience
- Knowledge of Expeditors products and services
- Knowledge of required Expeditors operating systems
- Proficiency in Microsoft Office and CRM software
- Strong analytics skills
- Proven problem-solving skills
- Strong communication skills and emotional intelligence
- Strong understanding of software development principles
- Experience with automation platforms such as Power Automate
- Experience with Microsoft Copilot and Microsoft 365 technologies
- Familiarity with data structures, APIs, integrations, and system architecture
- Basic understanding of AI, machine learning, LLMs, and prompt engineering
- Ability to troubleshoot technical issues independently
- Experience translating business requirements into technical solutions
- Excellent stakeholder management skills
- Must be local
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
-
Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
-
Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
-
Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
