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Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, orchestrate cross-functional teams, improve retention and expansion, own renewals readiness, and develop the CS leadership and CSM organization while tracking GRR/NRR, health scores, and CSQLs.

Lead Customer Success strategy and execution to ensure outcome-based value realization, reduce churn, improve retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Ops), own renewal readiness, executive customer engagement, and KPIs (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the Customer Success organization and governance.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build playbooks by segment, orchestrate cross-functional execution, engage executives, and lead the CSM organization with KPIs and governance.

Lead Customer Success strategy and operations to ensure outcome-based value realization, reduce churn, improve revenue retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), own renewals and executive engagement, and develop the Customer Success organization and KPIs to scale repeatable, measurable success.

Lead Customer Success to ensure outcome-based value realization, build segment-specific playbooks, orchestrate cross-functional teams, improve retention and expansion, drive KPIs (GRR/NRR/CSQLs), and grow a high-performing CSM leadership team.

Lead discovery, roadmap, and spec-driven delivery for Provision and ProfitTime inventory products. Connect workflows across Cox Automotive, apply AI tools, use data from Amplitude/Tableau/Snowflake to drive decisions, and own adoption, go-to-market, and stakeholder alignment.

Lead product strategy and roadmaps for Inventory Solutions, define and prioritize epics/features, drive PI planning, collaborate with engineering/UX, engage stakeholders, use data and KPIs to inform decisions, ensure compliance and risk management, and support go-to-market activities.

Manage and grow enterprise Cox Business accounts through prospecting, cross-selling, upselling, renewals and retention. Build account plans, consult on technology needs, negotiate pricing, deliver presentations, and act as the primary client contact to ensure satisfaction and minimize churn.

The role involves driving revenue growth through new business acquisition and client relationship management, focusing on customized advertising solutions across multiple platforms.

Lead net-new enterprise sales for hybrid multi-cloud managed and professional services. Build and manage a 5:1 pipeline-to-quota, engage C-suite buyers, leverage AWS/Azure/GCP partnerships, use Salesforce for forecasting, negotiate contracts, and collaborate cross-functionally to close large managed services and professional services deals.