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Building a better future for this generation and the next.
The Role
Leads a UX research team delivering actionable product insights through mixed-method studies. Develops research roadmaps, oversees study quality and operations, integrates qualitative and quantitative findings, and partners with Product, Design, and Engineering. Manages researcher hiring, coaching, performance, and development while improving research reuse, cycle time, decision adoption, and UX-related product outcomes. Applies AI responsibly to research synthesis and analysis.
Summary Generated by Built In
The Manager of User Research leads a team of researchers to deliver high-quality, actionable insights that improve product outcomes and reduce delivery risk. This role converts product objectives into learning agendas, selects and sequences mixed methods studies, and ensures that ethical standards, privacy, and Research Operations practices are consistently applied. The manager partners closely with Product, Design, and Engineering leaders to set priorities, remove blockers, and translate research findings into clear decisions with measurable impact. The ideal candidate balances hands-on research leadership, people development, and operational excellence in an agile environment.
Position Responsibilities:
Required Qualifications:
Additional Information:
USD 122,600.00 - 204,400.00 per year
Compensation:
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Position Responsibilities:
- Translate business and product objectives into research roadmaps with clear goals, hypotheses, and success criteria.
- Scope, staff, and schedule studies; manage team workload, priorities, and dependencies across concurrent initiatives.
- Review and elevate study plans, instruments, and analyses; ensure method fit, quality, and reproducibility.
- Ensure rigorous application of mixed methods (e.g., interviews, moderated/unmoderated usability, card/tree tests, diary studies, surveys, ethnography) with appropriate sample strategies.
- Integrate survey data and behavioral data with qualitative insight; drive triangulation and clear recommendations.
- Partner with Research Operations to scale quality research practices in recruiting, incentives, consent, privacy compliance, and accessibility.
- Establish issue logs, risk assessments, and evidence trails that link insights to decisions, design changes, and KPIs.
- Partner with Design, Product, and Engineering to align research to release milestones; communicate progress, risks, and trade-offs.
- Maintain repository hygiene (tagging, metadata, insight durability); promote re-use and reduce duplicate research.
- Apply agentic AI responsibly for note-taking, coding, clustering, and synthesis with human QA and bias checks.
- Set clear expectations, provide coaching and timely feedback, and run effective 1:1s and growth plans.
- Build interviewing/facilitation excellence; conduct calibrations and peer reviews; model inclusive research practices.
- Recruit, onboard, and develop researchers; recognize performance and address gaps early.
- Improve time-to-insight, adoption of research-backed decisions, and reduction in post-release defects tied to UX.
- Track repository re-use, study cycle time, and stakeholder satisfaction; share outcomes transparently.
Required Qualifications:
- Bachelor's degree and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field
- 1+ year of experience in management or lead role
- 6+ years of applied UX research experience, including 1-2 years mentoring or leading researchers or cross-functional initiatives
- Proficiency across generative and evaluative methods; working knowledge of survey design and basic statistics
- Experience operating within agile product development; proven ability to influence prioritization and scope
- Strong communication and storytelling skills for cross-functional and leadership audiences
- Use of general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
- Use AI to accelerate discovery, experimentation, development, and recommend improvements throughout the product design process
- Bachelor's degree in HCI, Psychology, Cognitive Science, Human Factors, or related field; advanced degree preferred
Additional Information:
- May require up to 25% travel for portfolio alignment, fieldwork, and leadership forums
USD 122,600.00 - 204,400.00 per year
Compensation:
Compensation includes a base salary in the range of $122,600.00 - $204,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in HCI, Psychology, Cognitive Science, Human Factors, or a related field
- Six years of experience in a related field, or an equivalent combination of education and experience
- At least one year of experience in management or a lead role
- Six or more years of applied UX research experience
- One to two years mentoring or leading researchers or cross-functional initiatives
- Proficiency in generative and evaluative UX research methods
- Working knowledge of survey design and basic statistics
- Experience with agile product development
- Ability to influence prioritization and scope
- Strong communication and storytelling skills for cross-functional and leadership audiences
- Experience using general-purpose LLM tools to analyze and synthesize user behavior
- Experience using AI throughout the product design process to accelerate discovery, experimentation, and development
- Advanced degree
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
