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The role involves supporting system operations and maintenance, managing project tasks, analyzing data for operational efficiency, and providing technical guidance in controls and HVAC systems.

Design and implement enterprise visualizations and augmented-analytics capabilities (AI/ML, NLQ, NLG). Lead BI modernization, governance, self-service enablement, Analytics User Communities, and the Analytics Service Catalog. Mentor teams, drive adoption, ensure platform reliability, and align visualization standards with cloud and data architecture.

Perform risk assessments and controls testing to identify operational, financial, and regulatory risks. Develop risk assessment scopes, gather and analyze data, recommend mitigation and remediation, lead testing lifecycles, and present findings and improvement plans to management to ensure compliance and operational effectiveness.

Lead advanced analytics and predictive modeling to optimize marketing channels. Design, develop, and deploy complex models and algorithms, test hypotheses, communicate insights to senior leaders, mentor team members, and drive best practices in model lifecycle and ethical AI.

Lead enterprise-wide change management for large, complex transformations: design and execute change strategies, assess impacts, build stakeholder engagement and readiness, advise executives, integrate with program roadmaps, develop OCM frameworks and governance, deliver training and capability building, and drive adoption and sustained outcomes across global initiatives.

Serve as servant leader and coach for one or more Agile Release Trains (ARTs). Plan and facilitate PI Planning and Inspect & Adapt, manage program backlog, dependencies, risks, and metrics, enable predictable delivery across multiple Scrum/Kanban teams, and drive continuous Lean-Agile improvement aligned to enterprise strategy.

Lead credit card underwriting decisioning initiatives by gathering and documenting requirements, analyzing processes and data, coordinating testing and implementations, validating results, and monitoring post-deployment. Partner with stakeholders, vendors and technology teams to deliver system enhancements, forecasting models, and operational improvements.

Supervise and deliver learner-centric training programs and multimedia learning solutions. Lead needs assessments, design curricula, manage projects, evaluate course effectiveness, mentor staff, collaborate with stakeholders, and implement process improvements to meet organizational learning objectives.

Lead enterprise architecture across business and technology portfolios, translating strategy into target-state and transition architectures. Guide modernization, cloud adoption, fintech integrations, governance, security, and compliance. Produce architecture artifacts, participate in governance forums, identify risks, and influence stakeholders to ensure scalable, secure, and member-centric technology solutions.

Lead and manage ServiceNow platform operations, oversee 20+ instances, stakeholder and vendor relationships, drive platform strategy, roadmap, upgrades, CMDB and discovery, team development, budget and compliance, and promote enterprise adoption of automation and AI capabilities.