Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Shape the Enterprise AI innovation strategy and vision to deliver the next generation of member service and experience. Drawing on your experience and knowledge of AI and Generative AI advancements, partner with cross‐functional teams throughout the innovation process using conceptual design thinking approaches to identify strategic AI transformation opportunity areas. Propose innovative AI technologies to successfully translate member and business needs into meaningful solutions that ensure Navy Federal can offer exceptional experiences across all member touchpoints. Collaborate in innovation, governance, and other Enterprise working groups to drive the strategy. Coordinate with cross‐enterprise stakeholders and manage vendor relationships. Partner to prioritize the AI technology roadmap. Support senior leadership in developing and executing AI strategic plans. Work is performed under general direction.
Responsibilities- Develop and drive the enterprise-wide AI and Generative AI strategy, including prioritization of the AI technology roadmap and support for senior leadership in strategic planning and execution
- Outline opportunities for the greatest member value or improvement to member experience from AI innovation
- Align member‐centric strategic initiatives across Navy Federal to advancements in AI to drive exceptional member experiences
- Collaborate with cross-functional teams and enterprise stakeholders—including risk, compliance, and innovation groups—to identify, assess, and implement AI opportunities aligned with member and business needs
- Ensure ethical AI practices and regulatory compliance by partnering with legal, compliance, and governance teams to develop and uphold enterprise AI guidelines
- Articulate intricate AI concepts and strategies to non‐technical stakeholders, utilizing compelling presentations and documentation that captivate and inform
- Offer continuous support and direction throughout implementation phases, adeptly tackling any hurdles that may arise
- Leverage design thinking principles to drive innovative approaches innovation within AI initiatives, encouraging a culture of continuous improvement and learning
- Remain at the forefront of AI advancements, industry trends, and optimal practices, consistently enhancing our AI initiatives to elevate member experiences and drive sustained growth
- Deep expertise in AI/ML technologies, innovation frameworks (e.g., design thinking), and strategic roadmap development for enterprise-scale initiatives
- Expert experience in creating strategy for large scale cross‐enterprise initiatives
- Extensive experience collaborating with business units across the organization supporting execution of AI strategy and supporting BU’s in AI adoption
- Advanced knowledge of change management concepts and strategies, including communication, culture change and performance measurement system design
- Exceptional interpersonal and leadership skills, with a proven ability to build trust, influence stakeholders at all levels, and foster collaboration across diverse teams in a complex, fast-paced environment
- Advanced knowledge of data architecture and technology solutions
- Advanced knowledge of AI governance practices, including Ethical AI
- Ability to work as 'project driver' working effectively through indirect resources and leadership levels to achieve objectives
- Exceptional communication and presentation skills, with the ability to influence strategic thinking and convey complex AI concepts to both technical and non-technical audiences
- Strong strategic, analytical, and problem-solving skills, with a proven ability to identify business needs and deliver innovative AI-driven solutions
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced skill to execute in a fast paced, high demand, environment while balancing multiple priorities
- Expert verbal, interpersonal and written communications skills, including word processing, spreadsheet and presentation software skills
- MBA and/or related degree or qualifications in AI, Data Science, Computer Science, Information Technology, Strategy, or related field, or the equivalent combination of education, training and experience
Desired Qualifications
- Cloud experience such as Azure, AWS, GCP, or similar
- Experience with AI technologies such as Azure AI Foundry or Copilot Studio
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Deep expertise in AI and machine learning technologies, innovation frameworks such as design thinking, and enterprise-scale strategic roadmap development
- Expert experience creating strategy for large-scale cross-enterprise initiatives
- Extensive experience collaborating with business units to execute AI strategy and support AI adoption
- Advanced knowledge of change management, communication, culture change, and performance measurement system design
- Exceptional interpersonal and leadership skills, including stakeholder influence and cross-functional collaboration
- Advanced knowledge of data architecture and technology solutions
- Advanced knowledge of AI governance practices, including ethical AI
- Ability to work as a project driver through indirect resources and multiple leadership levels
- Exceptional communication and presentation skills for technical and non-technical audiences
- Strong strategic, analytical, and problem-solving skills with experience delivering AI-driven solutions
- Advanced knowledge of banking and financial industry trends, products, and services
- Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
- Expert verbal, interpersonal, and written communication skills, including word processing, spreadsheet, and presentation software skills
- MBA or related degree or qualifications in AI, data science, computer science, information technology, strategy, or a related field, or equivalent education, training, and experience
- Cloud experience with Azure, AWS, GCP, or similar platforms
- Experience with Azure AI Foundry or Copilot Studio
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
