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Lead functional design, configuration, and deployment of an SAP Concur Travel Management System. Gather requirements across 14 divisions, create functional design documents, configure travel/expense/approval workflows, validate integrations and data, support testing, migration, compliance with FTR, and provide post-go-live stabilization.

Lead end-to-end oversight of an automated Travel Management System and travel operations, including TMS implementation/integration, vendor and contract management, travel policy governance, risk management/duty of care, travel claim audits, and customer support. Ensure compliance, financial controls, SLAs, and continuous improvement while engaging executives and stakeholders.

Lead coordination of business, technical, and contractor teams to integrate system functions, manage risks and dependencies, and ensure multi-release alignment. Establish processes, communicate with stakeholders, mentor junior staff, and support client decision-making while enabling ART cohesion and delivery.

Lead development and execution of data-driven, employee-first change management and communications strategies to drive adoption of Agile practices. Perform discovery, create OCM and communications plans, assess organizational risk, design training, engage stakeholders and sponsors, mobilize change champions, measure KPIs, and support cultural and organizational transformation across resource management and IT/business initiatives.

Lead end-to-end IT project delivery for a State of Florida agency, managing plans, schedules, budgets, risks, vendor contracts, requirements, UAT, and compliance with state IT governance, security, and archival standards. Coordinate stakeholders, present executive updates, and support transition to operations.

Support full lifecycle application development and QA for state agency systems. Elicit and document business and technical requirements, write user stories, develop test cases, coordinate QA and stakeholder acceptance, analyze current systems, recommend improvements, and produce management reporting.

Lead and coordinate cross-functional agile product development for federal IT projects. Drive planning, schedules, metrics, risk management, and release delivery across multiple agile teams while providing technical leadership, stakeholder communication, and ensuring operational readiness and testing.

Design and implement enterprise data architecture and models, define data strategy and governance, ensure data quality/security, build data integration and warehousing solutions, document architectures, lead cross-functional teams, and transfer knowledge to stakeholders.

Perform functional and performance testing for SAP Concur SaaS solutions: design and execute manual, automated, and load tests; analyze results; integrate scripts into CI/CD; collaborate with development and QA to resolve defects and optimize system performance.

Lead design and delivery of end-user training for an S/4HANA and SuccessFactors migration. Develop curriculum and EnableNow content, run needs assessments, lead training developers, conduct Train-the-Trainer, support change management and stakeholder engagement, and ensure adoption through evaluation and client relationship management.