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Leads business analysis and application-support projects for an insurance organization. Manages project plans, schedules, risks, issues, requirements gathering, stakeholder communication, system design coordination, testing, training, and end-user support. Mentors Business Analysts and collaborates with developers, contractors, quality assurance, and business representatives to deliver successful system enhancements.

Provides bilingual Spanish-English customer support to policyholders, agents, and other customers. Handles policy questions, payments, commissions, refunds, audits, documentation, accounts payable, receivables, journal-entry preparation, and reconciliations. Also documents workflows, analyzes process improvements, tracks changes, and maintains records while delivering accurate solutions and managing multiple tasks.

Defends insureds in Florida property, bodily injury, and construction defect litigation from pretrial through post-trial resolution. Responsibilities include developing litigation strategies, managing pleadings, motions, discovery and depositions, meeting carrier reporting requirements, collaborating with claims teams and clients, and analyzing case performance.

Supports the development, enhancement, implementation, and maintenance of commercial lines insurance products, including forms, rules, rating plans, documentation, and state filings. Analyzes product performance, market trends, and competitive intelligence; prepares recommendations; tracks regulatory approvals; translates business requirements into technical specifications; participates in system configuration reviews, prioritization, and user acceptance testing.

Manages relationships with assigned insurance agency partners, serving as their primary advisor and coordinating with internal teams. Develops account plans, conducts business reviews, supports onboarding, identifies growth and retention opportunities, educates agencies on products and processes, resolves escalated issues, maintains CRM records, and tracks performance objectives related to profitable premium growth, engagement, retention, and satisfaction.

Develops and maintains insurance pricing and predictive models, analyzes premiums, losses, claims, and exposure data, evaluates profitability and emerging risks, supports rate filings and actuarial analyses, and delivers recommendations to leadership. The role also ensures data integrity, prepares financial reporting, automates workflows, and collaborates with product, actuarial, and business teams to improve pricing strategies and operational efficiency.

Manage mid-to-large commercial property & casualty accounts: qualify new business, prepare submissions, market accounts to carriers, coordinate renewals, handle endorsements/certificates, support sales activities, maintain records, and build client and carrier relationships while ensuring compliance and timely communication.

The Commercial Lines Underwriting Assistant processes business submissions, interacts with agents, and supports underwriting tasks and administrative duties while ensuring data accuracy.