Top Tech Jobs & Startup Jobs

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

The Customer Success Manager will assist customers with software challenges, champion customer needs, and collaborate with teams while providing exceptional service and support, primarily in the commercial contracting industry.

The Customer Success Associate is responsible for supporting global advertisers by executing and optimizing campaigns across digital platforms while providing data-driven insights and client training.

Own and grow a portfolio of customers using Smartly's social advertising platform. Serve as primary contact to drive adoption, renewals, expansion, and advocacy. Proactively identify performance improvements, translate data into actionable insights, and build relationships with media partners. Collaborate with Sales, Product, Engineering, and other internal teams and represent the customer voice to inform product and process development.

Manage enterprise customers as a technical, AI-savvy Customer Success Manager: implement and configure monday.com, lead AI-powered workflow deployments and governance, optimise workflows for ROI and adoption, act as trusted advisor with senior stakeholders, drive retention, growth and risk mitigation across your portfolio.

Post-sales technical advisor for strategic customers to drive Dynatrace product deployment, adoption, and expansion. Act as SME, customer advocate, and liaison with support, product, and R&D. Conduct business reviews, document best practices, analyze support trends, and understand customer architectures to speed issue resolution and improve customer outcomes.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

Manage a portfolio of customers to drive adoption, usage, and business outcomes of ServiceNow products. Ensure technical health, guide best practices and Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and quickly resolve escalations to maximize customer value.

Manage multiple ServiceNow SaaS customers to drive adoption, realization of business outcomes, and scalable best-practice delivery. Monitor product usage, advise on upgrades and technical health, handle first-line technical inquiries, coordinate escalations with specialists, propose expansions, and promote AI-enabled process improvements to maximize customer value.

Senior individual-contributor responsible for post-sales lifecycle and value realization across strategic Telecom & Media accounts. Serve as trusted advisor to C-suite, drive ServiceNow adoption (including AI features), own renewals and expansions, mitigate risk, and coordinate cross-functional teams to deliver measurable business outcomes.

Lead post-sales strategy for strategic enterprise accounts, act as a trusted advisor to C-level executives, drive adoption and renewals, mitigate risks, align roadmaps to business outcomes, build high-performing customer success teams, and measure success through KPIs and value realization.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.

Lead post-sales technical relationships with strategic customers, ensure successful deployment and adoption of Dynatrace products, mentor other CSEs, advocate customer needs to support and product teams, run business reviews, document best practices, and accelerate issue resolution through deep technical and architectural understanding.

The Customer Success Associate provides training and implementation support to existing Datadog customers while working to upsell and cross-sell opportunities, aiming to maximize customer satisfaction and experience.

The Customer Success Associate drives customer adoption, manages relationships, addresses issues, and promotes product retention while collaborating with internal teams.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

The Customer Success Manager at Smartling ensures positive customer health and retention by facilitating adoption of their translation platform and managing client relationships.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

The Customer Success Architect will build consultative relationships with key customers, guiding them in achieving business outcomes through GitLab’s platform, ensuring adoption, retention, and satisfaction.

The Customer Success Manager maximizes provider performance on Zocdoc by understanding their goals, upselling products, and driving overall success.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

The Senior Customer Success Manager will support customers in their MongoDB journey, ensuring their technology success and satisfaction while optimizing their accounts and addressing technical challenges.

Manage customer relationships, advocate for customer needs, and provide strategic guidance on MongoDB best practices to ensure customer success and satisfaction.

As a Client Success Partner, you will build relationships with HR executives, coordinate resources, and ensure client contract renewals and project launches while managing a portfolio of enterprise accounts.