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Lead and scale the post-sale Client Success organization by building operational processes, metrics, and playbooks; serve as technical escalation for complex tax-incentive accounts; manage and develop a team of Client Success Associates; own reporting, onboarding, and client risk remediation; collaborate with sales, product, and leadership to improve retention and execution.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Post-sales technical lead for strategic customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Troubleshoot complex integrations, advise on architecture and best practices, provide training and coaching, act as customer advocate across support and product teams, conduct business reviews, and document success plans while understanding customers' infrastructure and regulatory requirements.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage multiple ServiceNow customers to drive adoption and business outcomes using standardized guides and best practices. Monitor product usage, upgrades, and technical health; answer technical queries and coordinate escalations with specialists. Plan and execute actions to expand usage, share success stories, and collaborate with internal teams for scalable delivery.

Manage a portfolio of strategic EMEA customers to drive adoption, retention, and measurable business outcomes. Build executive relationships, create success plans, run Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, coordinate cross-functional teams, and promote customer advocacy and product adoption.

Lead and scale a Customer Success team to drive retention, adoption, renewal readiness, expansion, and customer value. Own operating cadence, success planning, risk governance, cross-functional alignment, playbooks, and executive engagement to improve customer health and commercial outcomes.

The Enterprise Customer Success Manager leads customer lifecycle management for enterprise accounts, focusing on onboarding, renewals, expansion opportunities, and deepening customer engagement by understanding their goals and utilizing data-driven strategies.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

Manage a book of programmatic advertising clients to meet campaign performance goals. Launch, optimize, and report on cross-channel programmatic campaigns, lead client meetings, present analytics-driven insights, collaborate with sales on upsell opportunities, and ensure high customer satisfaction.

As a Customer Success Engineer, you will manage enterprise customer relationships, provide technical expertise, and drive integration and adoption of Deepgram's voice AI solutions, ensuring customer success and identifying growth opportunities.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Manage adoption and success for Datadog's largest enterprise customers. Own onboarding, customer success plans, adoption/health metrics, cross-functional alignment, renewal risk mitigation, and build executive relationships. Apply observability and security platform knowledge to align technical and business objectives.

The Customer Success Manager will strengthen relationships with key stakeholders, understand their business goals, provide expert guidance on the platform, and track customer success metrics.

Design, build, test, deploy, monitor, and maintain production LLM-based agentic solutions for Commercial Customer Success. Integrate agents with CRMs and Samsara systems, define evaluation frameworks and success metrics, implement automated tests and monitoring, iterate on models and prompts, and demonstrate impact on customer outcomes and retention.

Lead strategic customer success for Datadog's largest enterprise accounts: drive onboarding and adoption, create and manage success plans, align with executives, build stakeholder relationships, collaborate cross-functionally, analyze usage data to surface risks and opportunities, and own customer health and renewals.

Serve as a trusted advisor for a portfolio of enterprise accounts to maximize retention, revenue realization, and customer lifetime value. Proactively manage deployment health, conduct business reviews, drive mutual success plans, identify expansion opportunities, and coordinate internal resources to deliver measurable customer outcomes.

Manage a large customer portfolio, serving as the primary contact for training, product support, feature adoption, renewals, and account expansion. Build strong customer relationships, solve advertising platform issues, translate data into actionable insights, and meet commercial and productivity targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while improving customer success processes and initiatives.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

The Director of Business Development will drive growth in the AI ecosystem through strategic partnerships, client engagement, market analysis, and collaboration, aiming to expand TaskUs's footprint in AI services.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.