Top Tech Jobs & Startup Jobs

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, lifecycle management, retention, renewal support, and expansion opportunities for strategic enterprise customers. Leads success plans, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, standardizes engagement models, mentors team members, and helps scale the function.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Owns customer outcomes and value realization across strategic enterprise accounts. Manages the full customer lifecycle, including onboarding, adoption, renewals, and expansion, while leading QBRs and executive discussions. Coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to resolve issues and ensure measurable outcomes. Supports retention and expansion, develops success plans, identifies risks, improves Customer Success processes, contributes to playbooks, and mentors team members.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Own adoption, value realization, renewals, and expansion outcomes for named B2B software accounts. Design and deploy Notion workflows, build customer success plans, manage renewal risk, and partner with Solutions Consultants on account strategy. The role requires translating business goals into practical systems, strengthening executive relationships, and contributing to retention and predictable revenue.

Provide frontline support for YCharts' SaaS platform via email, chat, and phone. Troubleshoot product/data/technical issues, escalate as needed, monitor usage and customer health, share customer insights with product and engineering, create educational resources, and support process improvements to drive engagement and retention.

Own the success of a portfolio of enterprise healthcare customers, serving as a strategic advisor and managing ongoing relationships. Use performance data to improve adoption, utilization, and ROI; identify commercial opportunities; lead product and strategic conversations; and coordinate with sales, support, technical services, and product teams to solve complex challenges and deliver scalable customer outcomes.

Leads and develops a team of Account Managers responsible for strategic customer relationships, retention, renewals, expansion, and customer satisfaction. Establishes performance KPIs, manages escalations, analyzes usage and feedback, and collaborates cross-functionally to improve adoption and reduce churn. Uses Salesforce to track activities, forecast opportunities, report performance, and scale account management processes.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Manage a scaled portfolio of 100–250 SaaS customers, helping them adopt features, achieve business outcomes, and realize product value. Lead customer check-ins, provide workflow guidance, monitor usage and health data, support renewals, mitigate churn, identify expansion opportunities, and advocate for customer needs internally.

Manage a portfolio of existing LATAM accounts, serving as the primary customer contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, forecast opportunities, document activities in Salesforce, and ensure customer satisfaction. The role requires consultative communication, sales-target achievement, IT knowledge, account management experience, and Portuguese language skills. It is hybrid in Tampa, Florida, with four in-office days weekly.

Manage strategic customer accounts using Imprivata’s Privileged Access Security solutions. Drive value realization, product adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationships, and cross-functional issue resolution. Track deployments, usage, health metrics, and account plans in Gainsight, while providing strategic insights and documenting customer success stories for marketing and advocacy.

Own strategic relationships with Lansweeper’s largest enterprise customers from onboarding through renewal and expansion. Build outcome-based success plans, lead executive QBRs and EBRs, quantify ROI, monitor health and usage signals, manage escalations, and identify expansion opportunities. The role partners closely with Sales, Account Management, Product, Support, and Engineering while using AI and customer success tools to improve account planning, risk detection, and customer outcomes.

Supports strategic account management, client retention, sales support, and commercial operations. Coordinates cross-functional resources, leads process optimization and automation initiatives, manages strategic project timelines and risks, and prepares performance reports. Builds client relationships, improves customer satisfaction, and drives collaboration across Sales and business teams using CRM, business intelligence, and digital transformation tools.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Use customer usage data and telemetry to identify risks, improve adoption, and drive value realization. Advise customers on Benchling features, AI capabilities, and scientific workflows; lead adoption campaigns, health checks, maturity programs, and executive business reviews. Collaborate with Sales, Product, and Professional Services while developing customer strategies and specialized expertise.

Owns adoption, consumption, value realization, renewals, and expansion across a complex portfolio of high-value ServiceNow customers. Leads executive business reviews, customer impact planning, risk mitigation, technical issue diagnosis, and strategic renewal conversations. The role also mentors junior CSMs, contributes to playbooks and enablement, improves internal agent practices, and translates customer deployment insights into product and operational feedback. French fluency and at least two days per week in the Montreal office are required.

Assist clients with implementing Agicap’s banking and accounting data integrations. Collect and transform customer data using SQL and Python, manage integration projects, collaborate with stakeholders, and provide product feedback. The role also involves documenting scalable processes, building knowledge resources, automating data workflows, and improving customer data imports.

Manage strategic B2B customer relationships as a Technical Customer Success Manager. Advise clients on using monday.com’s AI platform to automate workflows, generate insights, and drive business transformation. Lead technical consultations, workshops, adoption strategies, change management, and expansion opportunities. Analyze product usage data, troubleshoot integration logic, communicate with executives, and represent customer needs to Product and Engineering teams.

Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.