Customer Success Tech - DACH Market

🎯 Your mission :

Working together with the Implementation and the other CS teams, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution’s key features (banking and data integration). For that purpose, you will be responsible for:


Integrate customer data (70%):

∙ Meet the clients to understand their needs to better manage their cashflow and forecast

∙ Collect client's data from various sources (bank, accouting tools)

∙ Work on data workflows (with SQL / Python) to transform client's data to be integrated at Agicap

∙ Manage client projects to integrate their data and features, ensuring optimal use of Agicap's full capabilities.

∙ Collaborate with key stakeholders, conduct follow-ups, and gather client insights to ensure alignment and deliver the best possible outcomes for the client.


Work within the team / product development (30%):

∙ Build a library with the process customer data in a scalable way

∙ Contribute to build Agicap’s knowledge management on banking / accounting tools aggregation

∙ Build a wiki of best practices and key processes

∙ Contribute to scale the processes by defining, improving and automating the way we collect and transform customer data for import

∙ Provide structured and quantitative product feedbacks to help prioritize customer data integration features and banking aggregations

⭐️ What we are looking for :

You graduated from an engineering or business school

You have a German language native level and are fluent in English

You have an excellent command of Excel (incl. VBA)

You have experience in automating data processing via SQL / Python

You are a team player and want to share your knowledge

You are willing to develop your customer interactions skills

You are curious and a fast-learner

You have developed excellent oral and written communication skills

You are ambitious and the start-up mindset appeals to you

You are eager to contribute your best to projects you believe in

🎁 What we offer :

• 30K Fixed Salary + Variable

• A key moment to join a fast-growing startup and contribute to the creation of our international hub 

• A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs

• Great opportunities to advance your career within a fast-growing international company

• Daily challenges working with SME and midmarket executives and CEOs

• A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy

• A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally

• A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians

• Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment