Top Tech Jobs & Startup Jobs

Manage a strategic international customer portfolio by driving value realization, product adoption, renewals, retention, and expansion. Build executive relationships, lead solution assessments and business reviews, coordinate internal resources to resolve challenges, and maintain account plans and health metrics in Gainsight. Provide customer insights, develop success stories, support advocacy initiatives, and communicate recommendations to leadership. The role requires fluent French and English, strong technical comprehension, presentation skills, and experience aligning complex software solutions with customer objectives.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

Supports regional Customer Success strategy, product launch readiness, enablement, playbook development, customer segmentation, Gainsight workflows, dashboards, KPI tracking, and feedback management. Partners with Product, Marketing, and Network Services teams to improve customer value realization, adoption, and retention. Develops training, communication materials, value propositions, and scalable operating models while analyzing performance trends and supporting organizational change and technology adoption.

Manage regional customer success for Mastercard Services, driving customer engagement, value realization, product adoption, retention, and business growth. Identify expansion opportunities, assess business cases, analyze customer metrics, and collaborate with sales, product, technical, and delivery teams. Develop scalable training materials and playbooks, translate technical capabilities into customer solutions, gather product feedback, and support strategic priorities across payments, cybersecurity, fraud, and risk-management offerings.

Manage onboarding and ongoing success for clients using Mastercard credit risk analytics. Coach customers, run demos and training, manage projects, liaise with product, engineering and sales, track adoption and churn risk, and drive feature improvements based on customer feedback.

Own Coupa’s Customer Success and Support AI product portfolio, strategy, roadmap, backlog, and operational execution. Design and orchestrate autonomous agent workflows across onboarding, troubleshooting, and support journeys. Partner with AI engineering, platform, architecture, IT, and business leaders to select technologies, monitor performance, ensure governance, and drive adoption. Lead change management, training, testing, compliance, and customer-focused outcomes including retention, efficiency, resolution accuracy, and loyalty.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Own enterprise customer success strategy, retention, risk management, renewals, and expansion. Build executive relationships, lead cross-functional execution, represent customer feedback, drive advocacy, and contribute to team enablement and process improvements. The role requires native French, fluent English, strong KPI ownership, enterprise account management experience, and a data-driven, proactive mindset.

Manage and grow customer accounts in the digital advertising technology industry. Responsibilities include driving product adoption, providing consultative advice, solving customer problems, building relationships with advertisers and media platform partners, translating data into insights, and collaborating with product teams. The role requires expertise in paid digital advertising and travel for quarterly business reviews, conferences, and industry events.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Lead customer success and program management for strategic hyperscaler accounts, coordinating Arm engineering, product, and ecosystem partners to drive adoption of Arm technologies across silicon, platforms, and cloud infrastructure. Own success plans, program dashboards, governance, executive reviews, risk mitigation, and cross-functional delivery while advocating customer needs and identifying opportunities for expanded adoption.

Lead and scale the post-sale Client Success organization by building operational processes, metrics, and playbooks; serve as technical escalation for complex tax-incentive accounts; manage and develop a team of Client Success Associates; own reporting, onboarding, and client risk remediation; collaborate with sales, product, and leadership to improve retention and execution.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Post-sales technical lead for strategic customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Troubleshoot complex integrations, advise on architecture and best practices, provide training and coaching, act as customer advocate across support and product teams, conduct business reviews, and document success plans while understanding customers' infrastructure and regulatory requirements.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage a portfolio of strategic EMEA customers to drive adoption, retention, and measurable business outcomes. Build executive relationships, create success plans, run Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, coordinate cross-functional teams, and promote customer advocacy and product adoption.

The Enterprise Customer Success Manager leads customer lifecycle management for enterprise accounts, focusing on onboarding, renewals, expansion opportunities, and deepening customer engagement by understanding their goals and utilizing data-driven strategies.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.