Top Tech Jobs & Startup Jobs

Leads the global Customer Success organization for betting and gaming advertising. Owns post-sales strategy, customer lifecycle, retention, upsell, managed-service revenue, team scaling, executive relationships, and cross-functional roadmap influence. Establishes onboarding, campaign delivery, optimization, reporting, renewal, KPI, and customer-health processes while driving adoption of programmatic advertising capabilities and commercial growth across major casino, sportsbook, brand, and agency clients.

Manage enterprise customer relationships, serving as a trusted advisor and developing customized success plans. Drive retention, expansion, upgrades, and revenue growth across email, SMS, and digital channels. Review customer performance, resolve issues, communicate product updates, provide software guidance, and share feedback with Product and Engineering. The role requires consultative marketing technology expertise, commercial confidence, creative problem-solving, and collaboration in a hybrid London environment.

Manages post-sales relationships with strategic HPE customers, guiding onboarding, activation, adoption, and advocacy for HPE solutions. Partners with account teams to understand customer objectives, maximize value from as-a-service offerings, increase consumption and revenue outcomes, identify expansion opportunities, and strengthen customer loyalty. The role is hybrid, requiring an average of two days per week in an HPE office.

Leads Support Engineers and Technical Customer Success Engineers, overseeing client support queues, technical implementations, escalations, contractor relationships, capacity planning, documentation, tooling, and AI workflow automation. The role combines people management, hands-on technical problem-solving, process improvement, and cross-functional collaboration with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own onboarding, implementation, training, and ongoing success for fintech clients using AI-driven underwriting and decisioning solutions. Manage a book of business, build relationships, lead client meetings, resolve workflow and integration issues, monitor success metrics, identify expansion opportunities, and communicate customer feedback internally. The role requires expertise in financial services, underwriting, credit risk, lending workflows, AI applications, CRM systems, and customer success operations.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Supports product marketing and customer success for digital capabilities by aligning stakeholder priorities, coordinating intake and prioritization, developing go-to-market and enablement materials, tracking OKRs and post-launch performance, and communicating product value. The role partners across business, analytics, marketing, and program management teams to improve adoption, roadmap integration, and measurable business outcomes.

Supports senior team members and serves as a liaison for complex Commercial Bank clients. Manages client relationships, escalations, implementations, onboarding, renewals, RFPs, strategic reviews, and growth opportunities. Coordinates cross-functional teams across banking, treasury, service, implementation, KYC, risk, and operations. Addresses treasury product, setup, billing, and invoice issues while supporting retention, client satisfaction, and revenue expansion. Requires approximately 20% travel to visit clients and internal partners.

Manage a portfolio of B2B SaaS customers across the EU, driving adoption, value realization, renewals, expansion, retention, and customer satisfaction. Build account plans, conduct status calls and quarterly business reviews, develop success strategies, mitigate churn risks, provide product enablement, and act as the customer advocate internally. Partner with stakeholders and cross-functional teams while advising clients on HR objectives, compliance trends, and emerging technologies.

Principal Customer Success Manager supporting strategic enterprise SaaS customers. Builds C-suite relationships, develops success plans, drives adoption and value realization, manages complex implementations, mitigates churn, and expands customer usage. Partners across sales, product, support, and marketing while serving as the customer advocate. Requires deep experience managing complex enterprise portfolios and familiarity with Atlassian products, Gainsight, Salesforce, and Tableau.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, develop customer success plans, conduct business reviews, resolve escalations, reduce churn, identify growth opportunities, and coordinate with sales, support, billing, solution architecture, and professional services teams. The role requires knowledge of IT infrastructure and monitoring, strong de-escalation skills, and availability for occasional customer travel.

Provide consultative guidance on UK Payroll configuration, system design, integrations, implementation readiness, and best practices. Troubleshoot complex payroll issues, translate legislation into system recommendations, and support customer adoption. Partner with Product and R&D on feature validation, beta testing, roadmap input, and functionality improvements. Develop scalable onboarding frameworks, lead knowledge sharing, and act as the payroll subject matter expert across Customer Success.

Manage and grow a portfolio of B2B customers, advise on digital advertising strategy and campaign performance, drive product adoption and trials, collaborate cross-functionally, and provide consultative guidance while representing customer needs to Product and internal teams.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success planning, QBRs, executive conversations, retention risk mitigation, and renewal support while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Identifies expansion opportunities, improves Customer Success playbooks and processes, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, lifecycle management, retention, renewal support, and expansion opportunities for strategic enterprise customers. Leads success plans, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, standardizes engagement models, mentors team members, and helps scale the function.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Owns customer outcomes and value realization across strategic enterprise accounts. Manages the full customer lifecycle, including onboarding, adoption, renewals, and expansion, while leading QBRs and executive discussions. Coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to resolve issues and ensure measurable outcomes. Supports retention and expansion, develops success plans, identifies risks, improves Customer Success processes, contributes to playbooks, and mentors team members.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.