Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
For this role and our business requirements, we welcome applicants from all regions of the United Kingdom.
As a Principal Customer Success Manager, Public Sector, you'll partner with strategic UK & Ireland public sector organisations to realise the full value of their Atlassian investments. Serving as a trusted advisor, you'll guide customers through complex digital transformations, cloud migrations, and modern ways of working across our
Skills Required
- 8+ years of experience in Customer Success Management or a transferable customer-facing role such as Technical Account Management, Advisory Consulting, Professional Services, or Engagement Management
- 3-5+ years working with, advising, or managing public sector organizations across Central or Local Government, NHS or healthcare, Higher Education, or Irish public bodies
- Experience supporting complex strategic enterprise accounts
- Experience supporting strategic customers from major enterprise technology leaders
- Hands-on experience advising customers through digital transformation and cloud migration scenarios
- Experience driving adoption across cloud platforms
- Strong familiarity with public sector governance, data and security considerations, ways of working, procurement cycles, and procurement frameworks
- Experience driving customer health, value realization, and long-term customer partnerships without managing a direct sales quota
- Working understanding of enterprise collaboration tools and openness to AI-driven productivity
What the Team is Saying
Atlassian Compensation & Benefits Highlights
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Parental & Family Support — Parental leave spans 26 weeks for birthing parents and 20 weeks for non-birthing parents, alongside inclusive family-formation benefits such as fertility treatment, adoption, and surrogacy. Additional supports include menopause resources and caregiving-related programs.
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Retirement Support — Retirement programs include a U.S. 401(k) company match with immediate vesting and multiple contribution options. These are complemented by other financial wellbeing tools like HSAs/FSAs.
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Healthcare Strength — Medical coverage is paired with mental-health resources, disability and life insurance, and options such as HSA/FSA. Descriptions also point to solid plan choices with access to counseling, coaching, and 24/7 support.
Atlassian Insights
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Atlassian Teams
Atlassian Offices
Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
