Top Tech Jobs & Startup Jobs

Lead integration and adoption of Harvey across mid-market legal and in-house teams. Manage 40+ accounts with strategic implementation, training, playbook creation, metrics-driven health monitoring, advocacy, and feedback delivery to product teams to ensure renewals and expansion.

Manage a portfolio of mid-market, multi-site specialty accounts to drive value realization, retention, and expansion. Own post-sale lifecycle from onboarding to renewal, perform account mapping and multi-threaded engagement, advocate customer needs cross-functionally, and use data and product knowledge to identify upsell and site-level growth opportunities.

Own post-sale lifecycle for mid-market and multi-site Specialty accounts: drive value realization, retention, expansion, and site-level success. Use data to manage account health, map complex organizations, multi-thread stakeholder relationships, lead onboarding/adoption/renewals, and serve as customer advocate across Product, Sales, Support, and Billing. Hybrid role based in Raleigh with up to 20% travel.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Lead a Central Region Client Success team (4-6) to drive retention, upsells, and revenue growth. Coach staff, oversee strategic accounts and campaign lifecycle, implement scalable operations, resolve escalations, collaborate cross-functionally, and use data to measure KPIs and optimize client outcomes in a digital advertising environment.

Manage end-to-end client lifecycle for high-net-worth relationships: onboarding, account and trust administration, asset transfers, custodian coordination, alternative investment processing, meeting support, Excel analytics, and special projects while maintaining confidentiality and accuracy.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Manage a portfolio of Azure CSP customers to drive retention, adoption, and Azure Consumed Revenue. Lead QBRs, create success and growth plans, identify optimization and modernization opportunities, coordinate cross-functional teams, and translate customer priorities into measurable cloud outcomes.

Manage a large book of B2B customer accounts to drive retention, renewals, engagement, and expansion. Build strong relationships, provide strategic advisory services, create customer advocates, and coordinate support and operations to improve outcomes.

Lead and develop a small Customer Success team while owning a portfolio of accounts. Drive retention, onboarding quality, health management, renewals, expansion, executive reviews and cross-functional customer advocacy using CS platforms and data.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Own a portfolio of Premier and Strategic global accounts, drive retention and expansion with Sales, execute outcome-focused success plans and QBRs, monitor account health, coordinate cross-functional delivery, and provide executive-level relationship management grounded in deep product knowledge.

Senior Customer Success Representative managing installed base lifecycle and customer relationships, resolving issues, driving aftermarket sales (spares, service contracts, upgrades), developing LATAM proposals, forecasting, CRM updates, meeting sales quotas, and traveling across LATAM.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Support enterprise client onboarding and platform adoption through hands-on training, shadowing, client calls, documentation, reporting, and cross-functional collaboration to drive retention and product familiarity.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Own a portfolio of enterprise customers to drive retention, growth, and satisfaction. Act as trusted advisor, manage escalations, deliver business reviews, develop success plans, capture outcomes, coordinate cross-functional resources, mentor junior team members, and communicate customer feedback to Product.

Provide front-line technical support for a portfolio of small-to-mid customers: troubleshoot platform/configuration/integrations, assist onboarding, prepare technical materials, co-lead workshops, document runbooks, and escalate product issues. Build cloud (AWS/Azure/GCP) and cloud-security knowledge while working with CSMs, Support, and Engineering.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Drive technical adoption and value realization for large enterprise customers by creating and executing Technical Adoption Plans (TAPs). Lead workshops, executive briefings, and 1:many enablement to align Cisco technologies with business outcomes. Leverage AI analytics and telemetry to monitor usage, forecast needs, and inform product feedback. Collaborate with Sales, CX, Product, and Partners to scale best practices, design complex labs, mentor senior talent, and influence executive technical decisions to drive renewals and expansion.

Manage a portfolio of enterprise and mid-market clients to drive long-term growth via strategic Google Ads campaigns. Develop roadmaps, analyze performance (ROAS, CPA, conversions, CTR), run business reviews, coordinate cross-functional teams, monitor budgets and tracking, identify upsell opportunities, resolve escalations, mentor junior CSMs, and ensure onboarding, renewals, and reporting accuracy while staying current on Google Ads and industry trends.

Support Customer Success & Analytics team by building client presentations, analyzing retail measurement data, preparing performance and category decks, learning NielsenIQ RMS, and assisting with client meetings, documentation, and small project tasks while ensuring accuracy and operational improvements.

Manage a portfolio of larger customer accounts as primary contact to drive retention, renewals, adoption, and expansion. Build success plans, monitor account health, forecast renewals, deliver training and strategic guidance, and coordinate with Support, Onboarding, and Product to ensure customer value and growth.

Manage post-sale customer relationships for Objective Connect, driving product adoption, renewals and expansion. Understand customer workflows, run reviews, trainings and workshops, surface feedback to Product and Engineering, monitor customer health, and collaborate with Sales, Support and internal teams to ensure strong outcomes and growth.