Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Senior Customer Success Manager, you will be responsible for driving customer value, retention, and growth across a portfolio of enterprise customers. Acting as a trusted advisor, you will build strong relationships with key stakeholders, provide strategic guidance, and help customers maximize the value of ABC's solutions.
This role will support a portfolio of enterprise customers, including a key customer requiring Korean language support. You must reside in Australia and be fluent in both Korean and English.As the primary point of contact for your customers, you will partner with Sales, Product, Support, and other internal teams to advocate for customer needs, resolve complex issues, and deliver successful business outcomes. Ultimately, you are accountable for customer satisfaction, retention, and long-term success across your portfolio.
What You'll Do
- Build trust and long-term relationships with customers and key stakeholders across your portfolio.
- Track and monitor customer account health, identifying areas of concern and opportunities for growth.
- Deliver consistent and meaningful business reviews to key customer stakeholders.
- Partner with customers to develop and execute success plans that drive business outcomes.
- Capture customer success stories and business outcomes to support advocacy and growth initiatives.
- Demonstrate product capabilities, functionality, and potential business outcomes.
- Serve as the primary point of contact for escalated customer issues, coordinating internal resources to drive timely resolution.
- Directly manage escalated support tickets as required.
- Maintain customer and product usage intelligence using CRM and customer engagement platforms.
- Partner with Product to communicate customer feedback, feature requests, and enhancement opportunities.
- Serve as a mentor for new hires and junior team members.
- Participate in cross-functional projects and other initiatives as required.
What You'll Need
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role supporting enterprise customers.
- Exceptional verbal and written communication skills, with the ability to build trusted relationships across all levels of a customer organization.
- Strong presentation, negotiation, and stakeholder management skills.
- Customer-focused with demonstrated ability to manage complex customer relationships, navigate challenging situations, and deliver positive business outcomes.
- Highly organized with the ability to manage multiple priorities and execute effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret customer and business data to drive insights and recommendations.
- Collaborative team player with the ability to build effective cross-functional partnerships.
- Experience using CRM, customer engagement, and project management tools.
- Proficiency in Microsoft Excel.
- Fluency in both Korean and English.
- Fitness industry and/or SaaS experience preferred.
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet
Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses
Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses
EAP – free and confidential support whenever you need it
Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.
Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 5+ years experience in Customer Success, Account Management, or related customer-facing role supporting enterprise customers
- Fluency in Korean and English
- Must reside in Australia
- Exceptional verbal and written communication skills
- Strong presentation, negotiation, and stakeholder management skills
- Experience using CRM, customer engagement, and project management tools
- Proficiency in Microsoft Excel
- Highly organized with ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills to interpret customer and business data
- Collaborative team player with cross-functional partnership experience
- Fitness industry and/or SaaS experience
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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