As a Sr Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.
You will report directly to our Sales Manager and you’ll work out of our Rio de Janeiro, Brasil location on a Hybrid work schedule.
In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.
Responsibilities- Responsible for solving the exiting customer issues by proactively proposing solutions to the customer
- Own the life cycle of the existing install base from commissioning till end of life and advise the customer on the new solutions, feature, obsolesces and migration paths
- Discuss service contract with the customers and highlight the ROI to the customer
- Develop the proposals required for the aftermarket business with LATAM , that includes (spare parts, service contracts, software upgrades, field service visits, engineering modifications…etc)
- Own the aftermarket sales process from generating interest to booking the order.
- Collaborate internally within the organization to provide the customer with high quality solution, service, and timely issues resolution.
- Meet or exceed the assigned sales quota annual operating plan
- Enter the customer engagement and keep track of the relevant information in the CRM
- Accurate forecast for the aftermarket business in LATAM region.
- Follow the company policy, code of conduct and HSE
- Travel across LATAM countries as required
YOU MUST HAVE
- 5 years of aftermarket sales experience or engineering role in automation
- Engineering degree in Electric, Mechanical or Chemical Engineering
- Portuguese, English and Spanish are a must
- Located in Rio de Janeiro
- Reports to Americas Sales Manager for CCC LOB
WE VALUE
- Experience in turbomachinery control line of business
Skills Required
- 5 years of aftermarket sales experience or engineering role in automation
- Engineering degree in Electric, Mechanical or Chemical Engineering
- Fluent Portuguese, English and Spanish
- Located in Rio de Janeiro
- Reports to Americas Sales Manager for CCC LOB
- Experience in turbomachinery control line of business
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
