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Lead global Customer Success strategy and execution for Enterprise, Majors, and Mid-Market segments. Own GRR/NRR targets, forecasting, escalation for enterprise clients, team development, coverage models, lifecycle optimisation, and cross-functional influence to drive renewals and expansion.

The Senior Enterprise Account Executive will build sales pipelines, close high-value deals, and collaborate cross-functionally to meet enterprise client needs while employing the MEDD(P)ICC sales methodology.

Serve as senior point of expertise for clients and internal stakeholders, owning chat and ticket support, resolving complex escalations, mentoring local teammates, identifying recurring issues, reporting support trends, and driving self-serve resources and cross-functional fixes to reduce friction and support volume.

Serve as the frontline product representative, handling chat and ticket support, troubleshooting APIs and integrations, managing user setup and permissions, creating help center content and in-platform guidance, contributing to AI support initiatives, and surfacing recurring issues to Product, Research, Technology and Product Marketing.

Manage a portfolio of clients to maximize product value, drive renewals, prevent churn, deliver onboarding and training, provide multi-channel support, analyze usage, create success plans and collateral, and keep Salesforce updated while collaborating across revenue, product, and marketing teams.

Sell SaaS to mid-market accounts by owning territory GTM, driving new business and expansion, leading full sales cycle, partnering with SDRs and CSMs, using CRM for forecasting, and collaborating with cross-functional teams to meet quota.

Lead the roadmap and execution for a next-generation data platform: migrate legacy pipelines to a modern stack, automate survey ingestion/validation, champion data quality/lineage/governance (GDPR), and partner with engineering, ML, research, and ops to deliver reliable, scalable data products for customers.

Lead GWI's social media strategy and execution across platforms; manage editorial planning, content production (including video and AI-assisted content), advocacy and community programs, CEO thought-leadership amplification, and analytics to link social performance to business outcomes.