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The GTI Specialist will provide customer support in the maintenance and repair of desktops, laptops, and mobile devices, troubleshoot core infrastructure issues, and enhance relationships between IT and service delivery programs. Responsibilities include hardware and software repair, user account troubleshooting, and ongoing support for service delivery initiatives.
The Software Integration Engineer will evaluate customer requirements to determine technical feasibility, design solutions, and enhance existing software. This role involves testing solutions, conducting root cause analysis, mentoring junior engineers, and documenting processes. The engineer will also collaborate with peers and utilize various tools throughout the development process.
Lead Real Time Analysts monitor queues in real time for risks to KPIs, prepare performance analysis reports, coordinate offline activities, and support supervisory staff in ensuring adherence to service levels. They should demonstrate leadership in improving productivity and resolving issues.
The Lead Real Time Analyst monitors real-time queues to manage performance against KPIs in a call center environment. Responsibilities include identifying risks to service levels, making recommendations for staffing adjustments, preparing daily performance analysis reports, and ensuring non-adherence issues are addressed to enhance productivity and service levels.
The Lead Real Time Analyst monitors call center performance metrics in real-time, identifies risks against KPIs, coordinates offline activities, and prepares end-of-day analysis reports to enhance productivity and support operational excellence.
The Manager - Instructional Designer will be responsible for developing training materials, participating in implementation, and conducting training evaluation. The role requires expertise in instructional design processes, strong communication skills, and experience in training material development.
As an Administrative Specialist at Sutherland, you will support the Talent Acquisition team by handling crucial administrative tasks, assisting in candidate sourcing and profiling, and ensuring smooth administrative functions within the team.
Manage and develop loan and credit investment operations, oversee loan processing and post-closing tasks, engage with stakeholders, ensure compliance with policies, and recommend process improvements.
The Associate Manager of Total Rewards at Sutherland is responsible for supporting the compensation and benefits strategy, administering policies, conducting salary compliance analyses, managing internal processes for health and insurance, and leading communication plans. Additionally, they oversee budget tracking, report creation, and payroll tasks associated with benefits.
The Assoc. Manager of Information Security is responsible for enhancing operations and support for customers, improving technology for efficiency, ensuring compliance with security policies, and determining training needs for staff. This role involves managing multiple aspects of Identity and Access Management and providing leadership in security practices.
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